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Nomonde G. — Junior Telesales and Call Centre Executive from South Africa

Nomonde G.

Junior Telesales and Call Centre Executive

South Africa 1-2 years
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About

Nomonde G. is a dynamic telesales and call centre professional from South Africa with proven expertise in outbound and inbound sales. With roles at companies such as Clientele Life, Credit World, Novaconnect, and Italk International, she has honed her skills in CRM software, customer service, and telesales. Her experience spans managing remote sales operations, processing applications, and promoting insurance products, always maintaining compliance and meeting sales targets. An excellent communicator, she builds rapport with clients and handles objections effectively. Her educational background is solidified with a National Senior Certificate and a Certificate of Achievement in Call Centre training, equipping her with strong organisational and time management skills. Her proficiency in Microsoft Office Suite further enhances her capability to contribute to success in fast-paced environments.

Experience

  • Telesales Consultant

    Clientele Life · 2025 — 2026
    Conducted outbound sales calls to potential clients while promoting and selling insurance products to achieve targets. Maintained precise records using CRM software and effectively handled objections to build rapport with clients.
  • Remote Sales Agent

    Credit World · 2025 — 2025
    Oversaw remote sales operations and engaged with clients. Managed application processing while adhering to compliance standards, and accomplished sales targets through effective communication. Delivered excellent customer service through both phone and digital channels.
  • Call Centre Agent

    Novaconnect · 2023 — 2024
    Managed inbound and outbound calls from customers, resolving queries and escalating issues as necessary. Maintained quality of calls and adherence to scripted guidelines while documenting interactions accurately in the CRM system.
  • Call Centre Agent

    Italk International · 2020 — 2022
    Provided support to customers while addressing billing inquiries and upselling products and services to current customers. Achieved high call quality scores and performance metrics while collaborating with team members to accomplish departmental objectives.

Skills & Expertise

Education

  • National Senior Certificate (Bachelor's Pass)
    Matseliso Secondary School · — — 2019

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