Nompumelelo D.

Nompumelelo D. is a dedicated and adaptable professional with more than 14 years of extensive experience in customer service and administrative roles across the insurance, retail, and online services industries. Her current role at Outworx involves managing customer inquiries for the SBIS Insurance Group, where she excels in policy support, claims filing, and maintaining precise CRM records. Previously, at Bespoke International Group and CCI South Africa, she specialized in resolving customer queries efficiently and enhancing user experiences through a variety of platforms including Zendesk and Microsoft Teams. In earlier roles, she developed skills in office administration and sales support at companies like Bidvest Waltons and Africa Floorcare, demonstrating her ability to handle high-pressure environments while delivering exceptional service. Nompumelelo builds strong customer relationships with her thorough understanding of customer relationship management systems and excellent communication skills.