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Nomsa M. — Mid-Level IT Project Operations Support Specialist from South Africa

Nomsa M.

Mid-Level IT Project Operations Support Specialist

South Africa 6+ years
Open to offersNew to Platform
Languages
English
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About

Octavia N. is a seasoned professional with over 15 years of experience across administration, quality assurance, financial planning, and IT support. At Kapsch TrafficCom South Africa, she excelled as a Project Operator, where she was responsible for monitoring toll transaction systems and coordinating with technical teams to resolve issues. Her role involved ensuring compliance with SANRAL standards, validating traffic data, and minimizing system downtime. At Electronic Toll Collection / KTC-ZA, she held the position of Quality Assurance / Processing Transactions Operator for a decade, focusing on transaction accuracy, managing incidents, and maintaining SANRAL protocol compliance. Octavia also has experience as a Senior Administrator at HDC Debt Counselling, providing mediation between clients and creditors, and supporting legal and financial planning processes. She holds certifications in Cybersecurity Risk Management, internal auditing, and Supply Chain & Logistics. Octavia's diverse expertise is complemented by advanced proficiency in the Microsoft Office Suite.

Experience

  • Project Operator

    Kapsch TrafficCom South Africa · 2024 — 2025
    Monitored toll transaction systems on national road networks and coordinated with technical teams to promptly resolve project and system issues. Ensured the real-time validation of traffic data for accurate reporting and invoicing while assisting in system testing, implementation, and documentation. Supported compliance with SANRAL project standards and service levels, tracking and escalating system faults to minimize downtime.
  • Quality Assurance / Processing Transactions Operator

    Electronic Toll Collection / KTC-ZA · 2014 — 2024
    Verified transaction images for billing accuracy and managed incidents, creating reports and adjusting validation filters. Maintained compliance with KPIs while handling financial adjustments and account write-offs, and updated client data in the account management system, ensuring adherence to SANRAL protocols and reporting standards.
  • Senior Administrator

    HDC Debt Counselling · 2009 — 2011
    Acted as an intermediary between clients and creditors for debt restructuring and supported clients in legal proceedings related to debt issues. Provided emotional and financial support while developing individualized financial action plans for stability. Mediated financial disputes and maintained accurate, confidential client records.

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