Nomsa P.

Nomsa P. is a seasoned Call Centre Agent with two years of diverse experience in the customer service industry. She has developed a reputation for her active listening abilities, as well as her strong verbal and written communication skills. Her technical proficiency in CRM software has been integral in managing high-volume inbound and outbound calls effectively and providing exceptional product support. During her tenure at Surestrat Consultants from March 2025 to March 2026, she excelled in maintaining high satisfaction scores and accurately documenting client interactions. Nomsa is recognized for her attention to detail and her ability to work both independently and collaboratively. With a background in Educare from Hillcross Business College, she continues to commit to delivering high-quality results in demanding environments.