Nomvuselelo P.
Mid-Level Customer Service Trainer
Open to offersNew to PlatformPortfolios
About
Nomvuselelo S. is an adept professional specializing in public relations and customer service, with a National Diploma in Public Relations from the University of South Africa. She has significant experience as an Administrator at Constranet Hardware, where she excelled in overseeing schedules and ensuring workflow efficiency while handling event planning and maintaining meticulous records. At CCI International, she served as a Technical Support Advisor, where her expertise in troubleshooting fibre, broadband, and home security enhanced client satisfaction. Her tenure at Concentrix highlights her capability as a Trainer and Quality Evaluator, developing training programs, conducting interactive sessions, and enhancing customer interaction quality. Nomvuselelo's proficiency in Microsoft Office Suite, Sage, and problem-solving skills underscore her strong communication and organizational capabilities across diverse roles.
Experience
Billing Advisor
Concentrix · 2024 — 2025Engaged with customers to resolve billing questions and payment issues using effective communication and problem-solving skills. Assisted in payment processing and the establishment of payment plans. Maintained detailed records of customer interactions while consistently exceeding performance metrics.Trainer
Concentrix · 2025 — PresentCreated and delivered training programs for new and existing employees, focusing on customer service and sales. Utilized strong communication and presentation skills to conduct interactive training sessions. Provided ongoing support and coaching while monitoring the effectiveness of training programs.Technical Support Advisor
CCI International · 2021 — 2023Addressed issues related to Fibre, broadband, and home security. Troubleshot customer equipment and coordinated with technicians for on-site assistance. Worked collaboratively with customers to resolve disputes and maintain positive relationships. Diagnosed and resolved technical problems for customers through phone, email, and remote access tools.Administrator
Constranet Hardware · 2017 — 2020Managed tasks, schedules, and workflows to promote efficiency and productivity. Planned, organized, and executed events, projects, and initiatives. Maintained records, databases, and filing systems with accuracy. Assisted colleagues, managers, and clients with a range of administrative tasks and queries. Handled correspondence, emails, and phone calls in a professional and timely manner.Quality Evaluator
ConcentrixMonitored and evaluated customer service interactions to ensure quality alignment with client requirements. Conducted coaching sessions and identified areas for improvement, providing feedback to team leaders. Extracted and compiled data from systems such as Medallia and Tableau to report on performance trends and areas needing attention.
Skills & Expertise
Education
- National Diploma In Public RelationsUniversity Of South Africa · 2019 — 2022
- Grade 12Ogwini Comprehensive Technical High school · 2010 — 2015
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