Nonata M.
Junior Customer Service Specialist
Open to offersNew to PlatformAbout
Nonata M. is an experienced professional specializing in customer service within the online gaming and telecommunications industries. As an Independent Contractor/Retention Specialist/Live Chat Support at Affiliate Squared, she supported players by handling live chat and email communications, addressing account concerns, and answering inquiries about promotions and game rules from September 2022 to April 2025. Her role extended to basic troubleshooting and coordination with teams for advanced solutions. Previously, at NetsSurf Media, she honed her skills in managing email and chat support to deliver accurate information regarding game policies. At T-Mobile, Nonata delivered customer service by managing calls, handling inquiries, and processing service plans. Her foundational experiences at PayPal and TXU Energy emphasized her ability to manage calls, issue tickets, and provide account updates. Nonata's educational background includes a Bachelor of Science in Accountancy from the University of Perpetual Help, complemented by her English proficiency and rigorous call center training.
Experience
Retention Specialist/Live Chat Support
Affiliate Squared · 2022 — 2025Provided live chat and email support to players, addressing account concerns and responding to inquiries about promotions, game rules, bonuses, and policies. Conducted basic troubleshooting and collaborated with the relevant team for improved solutions.Customer Service Specialist
NetsSurf Media · 2020 — 2021Delivered chat and email support by providing accurate information to players regarding promotions, bonuses, game rules, and company policies. Performed basic troubleshooting as needed.Senior Agent
iQor - Dasmarinas, Cavite · 2019 — 2019Managed incoming calls and emails, offering timely and precise responses to customer inquiries and concerns. Handled activation and deactivation of service plans, assisted with payments, and created service tickets and personal guarantees.Customer Service Representative
Eperformax - Pasay City · 2017 — 2018Handled incoming calls while providing accurate information concerning customers' accounts. Escalated calls when necessary.Customer Service Representative
Ambergris Solutions - Market Market, Taguig · 2005 — 2007Managed incoming calls, issued service tickets, and provided accurate information regarding customers' accounts and outage status.
Skills & Expertise
Education
- Bachelor of Science in AccountancyUniversity of Perpetual Help · — — 1998
- High School DiplomaDe La Salle University · — — 1996
- High School DiplomaMiriam College HS · — — 1996
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