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Nonqubeko M. — Junior Client Liaison Specialist from South Africa

Nonqubeko M.

Junior Client Liaison Specialist

South Africa No experience yet
Open to offersNew to Platform
Languages
English
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About

Nonqubeko M. is a versatile professional with extensive experience across various customer service and administrative roles. At Sterr Kinekor, Nonqubeko excelled as a multi-skilled cashier, adept at selling tickets, attending to customers, and occasionally standing in for a controller. Transitioning to Ixopo Ready-mix as a weighbridge clerk, Nonqubeko was responsible for checking materials, managing truck weights, and data capturing. At ITalk, Nonqubeko honed administrative skills, including document management and contract signing, and later advanced to QA Team Leader, overseeing quality assurance and coaching the team. Most recently, at Debt Repair Solutions, Nonqubeko served as a sales agent and client liaison officer, executing roles such as resolving customer issues, handling escalations, and maintaining CRM records. Throughout her career, Nonqubeko has demonstrated strong capabilities in data capturing, decision making, and problem solving, supported by a Diploma in Youth Development from UNISA.

Experience

  • QA Team leader

    ITalk · 2020 — 2023
    Led the quality assurance team, instructed and monitored team members, provided feedback, collaborated with management, and coached the quality assurance team.
  • Sales Agent

    Debt Repair Solutions · 2023 — Present
    Cleared clients who are blacklisted or under debt review.
  • Administrator

    ITalk · 2019 — 2020
    Made copies, verified documents, managed emails, handled phone calls, captured data, and signed contracts.
  • Weigh bridge clerk

    Ixopo ready-mix · 2016 — 2017
    Checked materials, weighed trucks upon entry and exit, filled records, attended to phone calls, captured data, and assisted customers.
  • Multi-skilled cashier

    Sterr Kinekor · 2015 — 2016
    Responsible for selling tickets, attending to customers, making pizza, and occasionally standing in for a controller.
  • Client Liaison Officer

    Debt Repair Solutions
    Answered and routed calls while greeting customers, verifying their identity, and directing queries. Troubleshot problems, offered solutions, and followed through until resolution. Maintained records by logging interactions, updating CRM notes, and tracking case statuses. Explained product features, benefits, and promotions. Handled escalations by coordinating with supervisors or specialists. Monitored call-handling time, first-call resolutions, and customer satisfaction. Built rapport with customers using a friendly and professional tone.

Skills & Expertise

Education

  • Diploma in Youth Development
    UNISA · — — 2015
  • Matric
    Impunga High School · — — 2014

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