Nontuthuzelo M.
Junior Frontend Developer
Open to offersNew to PlatformAbout
Nontuthuzelo M. is a Junior Software Developer based in Cape Town with experience in both software development and customer support across technology and business process outsourcing sectors. Proficient in JavaScript (ES6+), React.js, and Responsive Web Design, Nontuthuzelo M. has developed projects such as dynamic podcast detail pages and Kanban task management apps, focusing on dynamic routing, clean UI, and API integration. In prior roles at Foundever and 121BPO Services, Nontuthuzelo M. provided multi-channel and CRM-based support, managing customer records with Salesforce while achieving high satisfaction and resolution rates. As an Immigration Specialist at TLS Contact, daily visa queries and document reviews were managed with accuracy. At Yoyo Group, responsibilities included clearing ticket backlogs and reporting data analytics via Jira and Zendesk.
Experience
Customer Support
Foundever · 2024 — 2025Provided multi-channel support through chat, email, and phone, consistently meeting strict SLA requirements. Addressed technical and account-related issues, delivering 95% customer satisfaction via effective live chat interactions. Ensured a first-contact resolution rate of 90–95%, aiming to reduce escalations and repeat queries. Handled customer records with integrity using Salesforce, focusing on data accuracy and compliance.CRM Agent
121BPO Services · 2023 — 2024Managed high-volume inbound calls, effectively resolving 100% of assigned customer issues with precision. Performed follow-ups to validate issue resolution and gauge customer satisfaction. Consistently achieved quality assurance and call handling targets.Immigration Specialist
TLS Contact · 2023 — 2023Supported over 30 applicants daily with their visa application queries through direct, face-to-face interactions. Conducted thorough reviews and verifications of documentation with zero data capture errors while adhering to strict turnaround times.Partner Support Intern
Yoyo Group · 2022 — 2023Effectively cleared 100% of the ticket backlog during peak periods utilizing Jira and Zendesk. Resolved an average of over 60 tickets weekly while ensuring SLA compliance. Analyzed click and engagement data for weekly reports, significantly improving campaign efficiency.
Skills & Expertise
Education
- Software DevelopmentCodeSpace Academy · 2025 — 2025
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