Noopur B.

Noopur B. is a bilingual customer service and medical interpretation specialist with over five years of experience supporting patient-provider communication and client support across the healthcare, e-commerce, and HR sectors. Her industry background includes roles at Wipro BPO, where she handled inbound medical insurance inquiries for UHG, and at Motif BPO (now TTEC), managing compliance and customer issues for eBay UK's listings. At Zomato, Noopur resolved customer queries via live chat, addressing issues such as quality concerns and escalations. She continued her career at Amazon in the USA Ticketing and India ERC processes, providing HR support for employee payment and policy inquiries. Most recently, Noopur has delivered audio and video medical interpretation services for American companies, specializing in Gujarati language support through OPI and VRI calls. She demonstrates proficiency in Microsoft Office, chat platforms, and digital communication tools.