Noor A.
Mid-Level Content Writer
Open to offersNew to PlatformAbout
Noor A. is a seasoned Customer Service Representative with proven expertise in the travel industry, demonstrated by achieving a 98% satisfaction rating during his tenure at ASAP Tickets. Fluent in multiple languages, including Hindi, Urdu, and English, Noor effectively navigates complex customer inquiries and has resolved billing disputes with efficiency and empathy. Complementing his customer service prowess is his role as a Content Writer at Outlier, where he crafted content that enhanced customer engagement by 20% through meticulous research and cross-functional collaboration. Further showcasing his versatility, he serves as a teacher at H.A. Learning Institute, driving a 95% satisfaction rate by utilizing digital platforms for improved learning experiences. With certifications in Search Engine Marketing and as an Independent Travel Manager, Noor illustrates his commitment to enhancing client satisfaction through innovative solutions.
Experience
Customer Service Representative
ASAP Tickets · 2024 — 2025Handled a high volume of customer inquiries through phone, email, and chat, maintaining a 98% customer satisfaction rating. Assisted clients in booking, modifying, and canceling travel arrangements, ensuring seamless experiences. Addressed complex issues such as billing disputes and itinerary changes effectively. Documented customer interactions and preferences using CRM software to streamline follow-up processes. Worked collaboratively with colleagues to improve response times.Content Writer
Outlier · 2023 — PresentCreated high-quality customer-facing content, such as website copy, FAQs, and promotional materials, which enhanced client engagement. Collaborated with various teams to ensure content was aligned with customer needs and company goals. Conducted in-depth research to provide accurate and informative content addressing customer inquiries. Edited and proofread materials to ensure professionalism and brand consistency. Monitored feedback to identify content improvement opportunities.Teacher
H.A. Learning Institute · 2020 — PresentDelivered engaging lessons catered to diverse student groups, enhancing comprehension and participation through tailored communication methods. Addressed and resolved conflicts from both students and parents, achieving a 95% satisfaction rate. Designed assessment tools to track student progress and provide actionable feedback to support growth. Managed classroom activities to create a positive and inclusive environment conducive to learning. Adapted learning experiences through the use of digital platforms.
Skills & Expertise
Education
- Bachelor of Arts (B.A.)Maharaja Suhail Dev · — — 2025
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