NORIEL F.
Junior Bilingual Customer Service Representative
Open to offersNew to PlatformAbout
Noriel F. is an experienced Customer Service Representative with a background in the roadside assistance and food service industries. At Six Eleven Global Services, Noriel worked as a Spanish bilingual roadside dispatcher for Nation Safe Drivers (NSD), where responsibilities included handling calls from stranded drivers, dispatching service providers, and tracking service jobs through dispatch software and GPS systems. Noriel managed multiple tasks while delivering clear updates and maintaining professional support to drive timely service and customer satisfaction. Earlier, at Jolly Management, Noriel served as a service crew member in a fast-paced environment, assisting customers with orders, handling payments, and maintaining cleanliness. Noriel’s roles have leveraged skills in Bilingual Communication (Spanish & English), Customer Service Excellence, Multitasking & Time Management, and Appointment Setting/Scheduling, serving clients in both English and Spanish.
Experience
Spanish Bilingual Roadside Dispatcher – Associate with Nation Safe Drivers (NSD)
Six Eleven Global Services · 2023 — PresentCoordinated the dispatch of service providers by managing calls from stranded drivers, utilizing dispatch software and GPS systems to track job statuses. Oversaw multiple tasks at once, communicated timely updates, and maintained professional support to uphold customer satisfaction and service efficiency.Service Crew
Jolly Management · 2022 — 2023Assisted customers with orders and payment processing, prepared food and beverages, and maintained a clean work environment to support a positive dining experience within a fast-paced setting.
Skills & Expertise
Education
- Degree not specifiedTulungatung National High School
- Degree not specifiedZamboanga Peninsula Polytechnic State University
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