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Norman A. — Mid-Level ESL Teacher from Philippines

Norman A.

Mid-Level ESL Teacher

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalogKorean
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About

Norman C. is an experienced educator with a focus on English as a Second Language (ESL) and Literature, holding a Bachelor in Secondary Education Major in English and a teaching license obtained from Adamson University-Manila. He has taught English and Literature in academic settings such as Adamson University and Far Eastern University, as well as in organizations catering to Korean learners, including YBM-PNT Inc., YEZ Online Inc., Forum Language Academy, and EZ Phone Inc. Beyond education, Norman C. has acquired practical experience in the BPO/Business Process Outsourcing industry, working in support roles with companies such as IBM Philippines, Task Us, Sutherland, Techmahindra, SYKES’ Asia Inc., and Cognizant Solutions Philippines. His responsibilities have included customer service support, US tax support, technical support, and delivery management. He is certified at the CEFR-C1 English level and has provided freelance teaching and tutoring services both online and in person in Pasig City, Metro Manila.

Experience

  • Patient and Caregiver Support

    IBM Philippines · 2025 — 2025
    Provided support to patients and caregivers, addressing their needs and inquiries.
  • US Tax Support

    Task Us · 2024 — 2025
    Assisted clients with US tax-related inquiries and issues.
  • Freelance Teacher/Tutor

    Freelance Work from Home · 2022 — 2023
    Conducted online tutoring sessions, focusing on English language and literature.
  • CSR

    Philplans · 2022 — 2022
    Handled customer service queries and provided support on a variety of issues.
  • Chat Support/Technical Support Representative

    Techmahindra · 2021 — 2022
    Engaged in chat and technical support, resolving customer issues efficiently.
  • CSR Voice Account (Order-placer)

    Cognizant Solutions Philippines · 2021 — 2021
    Managed voice interactions for order placement, addressing customer needs.
  • ESL Tutor - Phone and Video

    YBM-PNT Inc. · 2020 — 2021
    Provided ESL instruction through phone and video platforms to improve language skills.
  • On-line Video ESL Tutor

    YEZ Online Inc. · 2019 — 2020
    Delivered online ESL tutoring through video sessions, focusing on language acquisition.
  • One-on-one English Teacher for Koreans

    The Forum Language Academy · 2019 — 2019
    Executed individualized English language instruction for Korean students.
  • Home-based tutor

    Freelance Tutor · 2016 — 2018
    Conducted personalized tutoring sessions in various subjects.
  • Delivery Manager

    SYKES’ Asia Inc. · 2016 — 2016
    Oversaw delivery operations, managing resources and ensuring service standards.
  • English Teacher for Foreign Learners

    Adamson University · 2012 — 2015
    Taught English to foreign learners within the Center for Language Learning.
  • Academic and ESL tutor

    Freelance Tutor · 2013 — 2015
    Provided academic and ESL tutoring services across various subjects.
  • Office-based ESL Teacher

    EZ Phone Inc. · 2012 — 2013
    Engaged in office-based teaching of ESL, focusing on the needs of Korean learners.
  • Part-time Instructor - Communication Arts I and Research

    Far Eastern University · 2011 — 2011
    Instructed courses in communication arts and research methodologies.

Skills & Expertise

Education

  • M. A. Literature
    Philippine Normal University · 2011 — 2012
  • Bachelor in Secondary Education - Major in English
    Rizal Technological University · 2000 — 2006

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