Norman B.
Mid-Level Hospitality Management Executive Assistant
Open to offersNew to PlatformAbout
Norman B. is a seasoned professional leveraging over a decade of international hospitality management experience combined with executive assistance training. Currently working as an AI Voice Trainer for Outlier, he evaluates AI-generated voice responses for quality, aiding in the advancement of AI model performance. Previously, Norman was an Assistant Store Supervisor at UCC Clockwork under ACC Top Food Ventures Corp., where he led initiatives to increase sales and provided essential support to area management through comprehensive reporting and clerical tasks. He also honed his skills during his tenure as a Management Trainee at the same company, focusing on document organization and cost monitoring. Norman's broad experience spans roles as a barista and service crew member in notable companies like Starbucks and Tim Hortons, highlighting his adaptability and expertise in customer service environments. He holds a Bachelor's degree in Hotel and Restaurant Management from Far Eastern University.
Experience
Assistant Store Supervisor
UCC Clockwork. - ACC Top Food Ventures Corp. · 2022 — 2026Facilitated brainstorming sessions for marketing promotions aimed at enhancing sales. Updated daily sales reports and communicated the store's sales performance compared to the previous year. Assisted the Area Manager and co-managers by preparing necessary reports, handling email correspondence, and managing various clerical tasks.Executive Assistant (In Training / Candidate Prep)
Athena - Oraz Philippines Inc. · 2026 — 2026Participated in a selective Executive Assistant training program, progressing to the Candidate Prep stage. Engaged in intensive training simulations related to executive calendar management, inbox organization, and effective task prioritization. Built a strong foundation in operational efficiency and communication with executive-level stakeholders.AI Voice Trainer (Freelance)
Outlier · 2026 — PresentAssessed AI-generated voice conversations for attributes such as naturalness, emotional delivery, and conversational flow. Conducted comparisons of various AI voice model responses to identify qualitative strengths and weaknesses, addressing pacing, pronunciation, and tone consistency. Delivered evidence-based written rationales supporting evaluation decisions aimed at enhancing AI model performance.Management Trainee
UCC Clockwork. - ACC Top Food Ventures Corp. · 2018 — 2020Managed the organization and updating of documents, including daily sales and cash fund reports, as well as product inventory. Oversaw ordering and monitoring of supplies, ensuring food costs were maintained within targets. Demonstrated knowledge in inventory control and cost variances.Service Crew
Tim Hortons UAE - Apparel Group · 2015 — 2017Assisted patrons with menu selections in a helpful and informative manner. Maintained comprehensive knowledge of menu items, ingredients, and preparation methods. Provided excellent customer service by greeting and serving customers promptly, while suggesting additional items to enhance sales. Correctly processed transactions and handled payment collections.Barista
Lebanese Flower Bakery - Emirates International Group · 2017 — 2017Engaged with customers to create a positive shopping experience. Took and served orders for food and beverages, while performing stock inventory checks. Consistently met quality standards and organized product displays to maintain a neat environment.Barista
Starbucks Coffee Company - Rustan Coffee Corporation · 2014 — 2015Consistently prepared quality beverages, whole beans, and food products by adhering to established recipe and presentation standards. Actively monitored customer needs and store conditions to ensure timely service. Kept the workspace clean and organized to facilitate resource accessibility for partners.
Skills & Expertise
Education
- Bachelor of Science Major in Hotel and Restaurant ManagementFar Eastern University · 2007 — 2012
- SECONDARYConcepcion Catholic School · 2005 — 2007
- SECONDARYConcepcion Ecumenical School Foundation Inc. · 2004 — 2005
- SECONDARYBenigno S. Aquino National High School · 2004 — 2005
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