Nouran M.

Nouran M. is a versatile customer support professional based in Cairo, Egypt, with extensive experience across travel, e-commerce, and delivery services. She is a fluent English and native Arabic speaker, currently pursuing a degree in English Literature and Translation at Ain Shams University. In her current role as a Guest Services Support Agent at Concentrix, she adeptly handles last-minute booking changes for Booking.com, ensuring customer satisfaction through effective resolution of complaints and accommodation modifications. Previously, Nouran supported Door Dash delivery riders at Concentrix, utilizing conflict resolution and data-driven strategies to enhance operational efficiency and safety. At Transcom, she addressed online shopping inquiries, processed refunds, and managed travel bookings for Tui UK, demonstrating her active listening and cultural sensitivity. Her proactivity and adept communication skills have been instrumental in supporting green dot bank customers in her earlier roles at Elevate Holdings.