Nourhan E.

Nourhan A. is an accomplished Customer Support Agent with over 1.5 years of experience in the e-commerce domain, specifically at Salegate. Based in Cairo, Egypt, she excels in managing high-volume customer interactions, adeptly handling up to 100 tickets daily while maintaining a perfect customer satisfaction rating of 5/5. Nourhan leverages her skills in Shopify and Gorgias for order management and resolving support tickets efficiently. Her proficiency extends to using platforms such as Bosta and Estebdal for shipment tracking and issue resolution. Nourhan is recognized for her capability in complaint resolution and escalations, ensuring SLA compliance and quality assurance. Her proficiency in tools like Google Sheets and Microsoft Excel supports her reporting and data-tracking efforts, which enhance her contribution to service quality and adherence to customer standards.