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Nova N. — E-commerce Customer Support from Philippines

Nova N.

E-commerce Customer Support

Philippines Less than 1 year 3.2 - 4 USD per hour
Open to offersNew to Platform
Languages
EnglishTagalogCebuano
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About

Nova Nina A. is an accomplished E-commerce Virtual Assistant based in Minglanilla, Cebu, with over a decade of experience in customer service, retail operations, and online business management. She excels in managing Shopify stores, including tasks such as product listing, variant configuration, USD pricing, and inventory tracking using Google Sheets. Proficient in handling customer inquiries through Shopify Inbox, email, and social media, Nova is adept at supporting customer engagement and maintaining professional communication. She has experience working across various e-commerce platforms including Shopee, Lazada, and Shein. Currently, she manages social media and customer communications at Victor Autoworks and runs a self-managed online store, creating affiliate content and managing customer interactions. Her technical skills are further enhanced by certifications in customer service, virtual assistance, and digital marketing. Nova is fully equipped for remote work, offering her services across US, UK, and AU business hours. Fluent in Filipino, Cebuano, and proficient in English, she is committed to helping online businesses streamline operations and enhance customer satisfaction.

Experience

  • Small Business Owner & Affiliate Content Creator

    Self-Managed Online Store | Part-Time · 2024 — Present
    Create and share affiliate content across Shopee, Lazada, and Shein platforms. Promote product recommendations through social media to enhance visibility and engagement. Address customer inquiries concerning product details and purchasing information while managing affiliate links and content schedules.

  • Social Media & Customer Communications

    Victor Autoworks | Part-Time · 2023 — Present
    Handle 10-15 customer inquiries daily via Facebook Messenger related to vehicle availability, pricing, and services. Ensure professional communication with potential customers while assisting in follow-ups. Collaborate with team members to share accurate vehicle service information and customer needs. Encourage customer engagement from social media content.

  • Store Operations & Customer Service Assistant

    Family-Owned Retail Store · 2018 — 2023
    Assist over 40 customers each day with their purchases and inquiries. Conduct cash transactions and keep precise daily sales records. Oversee inventory levels and organize stock to promote efficient operations. Foster relationships with repeat customers through dedicated service.

  • Beauty Advisor | Product Support Specialist

    Fanbo Industrial Co. (Phil.) Inc. · 2017 — 2018
    Provide tailored product consultations and recommend appropriate skincare and cosmetic items to meet customer needs. Inform customers about product features, benefits, and usage instructions. Maintain extensive product knowledge to respond to inquiries effectively and support customer assistance.

  • Sales Assistant

    Gaisano Grand Group of Companies · 2015 — 2017
    Assist customers in a fast-paced retail setting with inquiries, sales, and service issues. Monitor and manage inventory levels and participate in stock counting and replenishment. Arrange product displays and verify pricing to uphold merchandising standards. Address customer concerns professionally to enhance their shopping experience.

Skills & Expertise

E-CommerceCustomer ServiceCustomer SupportAccount ManagementCustomer Service RepresentativeData Entry SpecialistEmail ManagementProduct Listing Specialist

Education

  • High School Graduate
    Mohon (Divino Amore) National High School · — — 2013