Nova M.

Nova Mae L. is an experienced Customer Service Senior Representative with over five years in the healthcare and insurance industry. She has demonstrated proficiency in handling patient and provider inquiries, processing insurance claims, verifying benefits, resolving billing and coverage issues, and managing customer relationships for both healthcare member services, provider services, and Medicare plans. Nova Mae L.'s career spans roles such as Customer Service Specialist in optical clinics, where she managed appointment scheduling, patient reception, and assisted with optical product selection and insurance forms. She is adept in electronic health record (EHR) systems, CRM tools, and call management, ensuring efficient communication and data integrity. Her background also includes customer support for Direct TV and advocacy coaching, collaborating with multidisciplinary healthcare teams and promoting health literacy in high-volume, dynamic service environments.