Novelyn A.

Novelyn A. is a highly experienced Customer Service Representative and Virtual Assistant with a robust track record spanning over five years in customer relations and technical support. Her adept skills in customer satisfaction, administrative support, and process efficiency have been honed through roles in various esteemed organizations. At Microsourcing, she assisted customers with account management and billing, providing basic troubleshooting and process service upgrades. Working at C3 for T-Mobile, she offered technical assistance and coordinated resolutions for service issues. Previously at Synnex Concentrix for Dish Network, she supported field technicians with tasks like signal resets and activating receivers, ensuring service continuity. Novelyn further extended her expertise to Rocketstation, scheduling appointments and managing client inquiries while remotely working as a Virtual Assistant.