Novem T.

Novem T., a seasoned Customer Service Representative with nearly five years of dedicated experience within high-volume BPO settings, excels in resolving complex customer disputes and managing cases. Specializing in dispute resolution, refund adjudication, and case management, Novem handles over 60 cases daily, consistently achieving productivity and quality goals. At TTEC, as a Customer Service Representative III, he adeptly navigated account and payment issues, ensured fair outcomes while mentoring new hires, and conducting training sessions. His tenure at TaskUs involved addressing registration and account verification challenges for Dashers, contributing to improved customer experiences. Novem's expertise extends to technical support, as demonstrated at Convergys, where he resolved payroll tax issues, bolstering first-contact resolution rates. With a Bachelor of Elementary Education from Western Mindanao State University, Novem combines academic insight with professional acumen to deliver exceptional customer service. Fluent in English and Tagalog, he also thrives in diverse environments.