Novia M.

Novia M. is a seasoned Customer Service Supervisor with over nine years of experience in the telecom industry, specifically with XL Axiata. She has advanced skills in managing call center operations, having served as both a Team Leader and Customer Service Supervisor. Her career is marked by her expertise in overseeing complex team dynamics, monitoring key performance indicators, and enhancing customer service quality. At XL Axiata, she led efforts to boost agent performance through strategic coaching and training, ensuring customer satisfaction and operational efficiency. Recently, she expanded her experience in the healthcare industry with Bumame, where she continued to refine her supervisory skills in patient service environments. Novia's background in critical thinking, leadership, digital marketing, and management underpins her capability to drive continuous improvement and operational success. Her educational foundation in Informatics from Universitas Putera Indonesia YPTK Padang augments her professional competencies in this dynamic field.