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NOVIELYN J. — Junior Healthcare Administrative Assistant from Philippines

NOVIELYN J.

Junior Healthcare Administrative Assistant

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Novielyn J. is a highly organized and customer-focused professional based in Iloilo City, Philippines, with over 10 years of experience in healthcare scheduling, customer service, and technical support. Currently serving as a Patient Radiology Scheduler at Sagility, she coordinates patient appointments, maintains accurate records, and delivers exceptional customer support. Previously, she worked at iQor Philippines, resolving customer concerns in billing and accounts, and at Startek Philippines as a Technical Support Representative for internet, cable, and phone services. Novielyn holds a Bachelor of Science in Information Technology from ICCT Colleges Foundation Inc. She is proficient in Microsoft Office, Google Workspace, and CRM systems, utilizing these tools to enhance schedule management and support operations efficiently. Her skill set also includes data entry, file management, and problem-solving, making her an asset in administrative roles. She seeks to leverage her extensive skills in a Virtual Assistant position to provide reliable remote support.

Experience

  • Patient Radiology Scheduler

    Sagility · 2025 — Present
    Manage and schedule patient radiology appointments while coordinating with patients, physicians, and imaging facilities. Verify patient information, update records within healthcare systems, and address calls related to rescheduling and appointment queries.

  • Senior Agent

    iQor Philippines (RMS Collect Philippines Inc.) · 2017 — 2025
    Provide customer service related to billing, account, and technical inquiries. Maintain precise records using CRM tools while resolving customer issues and adhering to performance goals.

  • Technical Support Representative

    Startek Philippines · 2016 — 2017
    Offer technical support for internet, cable, and phone services. Troubleshoot customer issues and guide them toward effective solutions.

  • Salesclerk

    SM City Marikina · 2014 — 2015
    Assist customers with product inquiries and purchases. Accurately process transactions and maintain organized displays of merchandise while delivering excellent customer service in a retail setting.

  • On-the-Job Trainee

    Philippine National Bank – Ali Mall Branch
    Support administrative tasks including document filing and record management. Contribute to daily banking operations and ensure organized client records.

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