Noxolo B.

Employers should hire me because I bring a combination of hands-on operational experience, strong organisation and a genuine focus on getting things done properly. I have 9+ years of progressive experience across operations, office management, customer support, e-commerce, logistics, recruitment, HR administration and quality assurance, including four internal promotions. I’m comfortable taking ownership of tasks, coordinating with different teams and solving problems when things don’t go according to plan. I have managed teams of up to 8 employees, coordinated 100–1,000 orders per week, worked with couriers and suppliers, supported recruitment and onboarding, managed customer escalations and improved business processes through practical SOPs and workflow changes. I’m dependable, detail-oriented and proactive, but I also understand the importance of working well with others. I learn quickly, adapt to change and work well independently, including in remote environments. I bring a prac

• Independent Travel Consultant

  Dreamport · 2026 — 2026
  • Managed approximately 100–150 international customer enquiries per week in a fully remote environment. • Provided personalised customer support, travel recommendations and follow-up throughout the customer journey. • Maintained accurate customer records and managed multiple enquiries while meeting response and performance expectations. • Built strong customer relationships through professional written and verbal communication. • Worked independently while managing competing priorities, deadlines and remote workflows.

• Office Manager

  Ideal Cycle & Toy Wholesalers (Ideal World) · 2024 — 2026
  • Managed office operations across administration, customer service, warehouse, e-commerce and logistics. • Led a team of up to 8, including workload allocation, coaching and onboarding. • Coordinated 100–1,000 customer orders weekly through fulfilment and dispatch. • Coordinated couriers, deliveries, shipment tracking and delivery issues. • Managed customer escalations, returns, repairs and warranty matters. • Supported recruitment from sourcing and CV screening through interviews and onboarding. • Managed employee records, leave, timesheets and HR documentation. • Developed SOPs and processes to improve workflow efficiency. • Contributed to a 25% improvement in turnaround times and 95% on-time dispatch. • Produced KPI reports and supported management decisions. • Coordinated suppliers, procurement and operational resources. • Supported executive calendars, meetings and follow-ups. • Fulfilled Shopify orders for Our Generation and SmartGames.

• Brand Asset Coordinator

  Ideal Cycle & Toy Wholesalers (Ideal World) · 2023 — 2024
  • Managed product information and digital assets across multiple online retail and marketplace channels. • Managed product listings across Takealot, Amazon Marketplace, Baby City, Dis-Chem and ToyZone. • Created and maintained SEO-focused product titles, descriptions and keywords. • Maintained accurate product specifications, pricing, images and digital assets across multiple sales channels. • Managed thousands of product records and performed data validation and quality checks. • Coordinated product launches, catalogue updates and marketplace content. • Worked with suppliers, buyers and internal departments to verify information and resolve product data issues. • Improved catalogue accuracy and consistency through quality control and process improvements.

• Operations Administration Assistant

  Ideal Cycle & Toy Wholesalers (Ideal World) · 2022 — 2023
  • Supported daily operations across administration, customer service, order processing, warehouse coordination and logistics. • Coordinated approximately 100–1,000 customer orders per week from receipt through picking, packing, dispatch and delivery. • Liaised with courier partners regarding collections, deliveries, delays and shipment queries. • Provided customers with order status updates and support relating to deliveries, returns, repairs and warranties. • Coordinated with suppliers, warehouse teams and internal departments to resolve operational issues. • Processed invoices, dispatch documentation and operational records. • Assisted with inventory reconciliation and maintained accurate warehouse and business records. • Supported returns, repairs and warranty processes while maintaining timely customer communication.

• Rectifications Auditor & Call Request Team

  Bsure Group · 2020 — 2021
  • Conducted quality assurance reviews and rectification audits to identify errors, inconsistencies and compliance risks. • Reviewed recorded customer interactions against internal quality and compliance standards. • Supported audit-related reporting and documentation. • Identified recurring issues and provided feedback to improve quality and compliance. • Assisted with coaching and guidance based on audit findings. • Worked within regulated insurance processes, including FAIS and Treating Customers Fairly (TCF) requirements. • Managed competing audit and administrative priorities while maintaining accuracy and attention to detail.

• Quality Assurance Re-Auditor

  Bsure Group · 2018 — 2020
  • Conducted approximately 500 quality assurance re-audits per week. • Reviewed disputed and previously audited cases to assess consistency, accuracy and compliance. • Identified discrepancies and investigated differences between initial audits and re-audit outcomes. • Provided feedback and supported improved consistency across quality assurance processes. • Maintained accurate audit records and documentation. • Assisted colleagues with clarification of quality standards and audit requirements. • Worked with sensitive customer information while maintaining confidentiality and accuracy.

• Quality Assurance Compliance Auditor

  Bsure Group · 2016 — 2018
  • Conducted up to approximately 1,000 quality assurance and compliance audits per week. • Reviewed customer interactions and documentation against company standards and regulatory requirements. • Identified quality, process and compliance gaps and documented findings. • Applied FAIS and Treating Customers Fairly (TCF) principles during quality assurance reviews. • Prepared audit results and reports for management review. • Provided constructive feedback and coaching based on identified quality gaps. • Maintained consistent auditing standards across high volumes of work. • Worked accurately under strict productivity and quality requirements.

• N6 Financial Management

  Ekurhuleni East TVET College
• National Senior Certificate (Bachelor Pass)

  St Dominic's College