Noxolo B.
Senior Operations & Administrative Support Specialist
Open to offersNew to PlatformLanguages
English
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About
Noxolo B. is an experienced Operations & Administrative Support Specialist based in Springs, Gauteng, South Africa. With over eight years of experience in various industries such as e-commerce, wholesale, and financial services, she excels in office management, order fulfilment, customer support, HR coordination, and quality assurance. She has been recognized with four internal promotions across two organizations for her ability to improve processes and lead teams of up to eight members. In her most recent role, Noxolo managed 100-150 customer inquiries weekly in a remote client advisory capacity. She is adept in building SOPs, coordinating cross-functional logistics, and producing operational reports. Her technical proficiency includes tools like Microsoft Office 365, Google Workspace, and SAP. Noxolo's career is marked by her capacity to thrive in fast-paced and remote settings, demonstrated by her history of successful remote work engagements and leadership initiatives.
Experience
Independent Travel Consultant
Dreamport · 2026 — 2026Handled 100–150 customer enquiries weekly in a fully remote capacity, providing tailored travel recommendations via digital communication channels. Established strong client relationships through effective written and verbal communication, consistently achieving service quality standards. Ensured accurate customer records and maintained proactive follow-up from initial enquiry through to booking completion.Office Manager
Ideal Cycle & Toy Wholesalers (Ideal World) · 2024 — 2026Oversaw daily office functions within a wholesale and e-commerce environment, managing a team of up to eight in administration, customer service, and warehouse operations. Coordinated the fulfillment of 100–1,000 customer orders weekly, maintaining accuracy during peak demand seasons. Handled executive scheduling and managed the entire recruitment cycle for operational positions. Administered HR responsibilities, ensuring confidentiality and accuracy across employee records and documentation. Developed and executed SOPs to improve consistency amid organizational changes. Fostered relationships with major retail partners and suppliers for procurement and escalation resolution. Generated operational and KPI reports for senior leadership to facilitate business planning.Brand Asset Coordinator
Ideal Cycle & Toy Wholesalers (Ideal World) · 2023 — 2024Promoted to manage the company's digital product catalogue across five online marketplaces, such as Takealot, Amazon, and Dis-Chem. Created SEO-optimized titles, descriptions, and keywords to enhance product visibility. Ensured accuracy in thousands of product records, including specifications, pricing, and images. Identified and corrected missing or inconsistent product data prior to listing, boosting overall catalogue quality. Collaborated with suppliers and internal teams on product launches and updates to meet deadlines.Operations Administration Assistant
Ideal Cycle & Toy Wholesalers (Ideal World) · 2022 — 2023Facilitated the processing of around 100–1,000 customer orders each week while ensuring accuracy during regular and peak trading times. Assisted warehouse functions, including picking, packing, and dispatch to drive timely order fulfillment. Addressed customer inquiries related to orders, deliveries, returns, and warranty claims with professional service. Coordinated with courier partners to monitor deliveries, resolve shipment issues, and keep customers informed. Maintained accurate sales documents, invoices, and inventory records to support stock reconciliation.Rectifications Auditor & Call Request Team
Bsure Group · 2020 — 2021Promoted to a specialized role in quality assurance, focusing on audit rectifications and compliance verification. Conducted detailed audits and analyzed recorded customer interactions to assist in investigations. Produced QA reports on a daily, weekly, and monthly basis, providing management with insights related to performance and compliance in accordance with FAIS and TCF standards. Trained new auditors and QA staff, standardizing audit practices across the team.Quality Assurance Re-Auditor
Bsure Group · 2018 — 2020Advanced to this position following consistent excellence in audit accuracy; executed approximately 500 re-audits weekly to validate quality assurance decisions. Analyzed disputed audit outcomes to identify trends and collaborated with the QA team to enhance reporting accuracy. Provided coaching for consultants and underwriting personnel to elevate quality scores.Quality Assurance Compliance Auditor
Bsure Group · 2016 — 2018Conducted around 1,000 compliance audits weekly focused on motor and household insurance sales, compiling detailed reports on findings, trends, and recommendations. Delivered additional coaching to consultants needing support, contributing to improved departmental quality standards. Achieved two internal promotions due to exemplary analytical accuracy and attention to detail.
Skills & Expertise
Education
- N6 Financial ManagementEkurhuleni East TVET College
- National Senior Certificate (Bachelor Pass)St Dominic's College