Noxolo P.
Junior Customer Support Specialist
Open to offersNew to PlatformAbout
Noxolo P. is a customer service and administrative professional with experience spanning the public sector, education, tourism, hospitality, and e-commerce industries. As a Graduate Intern at the City of Cape Town, she served as a key contact for stakeholders, efficiently managing high-volume enquiries via phone, email, and in person, and overseeing records using SAP and SharePoint. In her role as Junior Project Coordinator & Student Liaison at Masambeni South African Internships, Noxolo coordinated communication and logistics for student programmes and cultural exchanges. At Cape Peninsula University of Technology, she supported student residents through documentation management and emergency response. Noxolo leverages advanced proficiency in CRM-style systems and Microsoft Office, with a consistent focus on accurate documentation, process coordination, and positive client interactions across both remote and in-person environments.
Experience
Graduate Intern
City of Cape Town, Civic Centre Tower Block · 2024 — 2026Served as a primary contact for public and internal stakeholders, addressing enquiries via phone, email, and in-person communication. Provided information and guidance to clients, directing them to appropriate departments for issue resolution. Handled appointment scheduling and supported meeting logistics for administrative efficiency. Ensured accurate record-keeping and documentation while maintaining confidentiality. Coordinated multiple enquiries and requests within a dynamic service environment. Oversaw document approvals and correspondence, utilizing SharePoint and SAP for record maintenance.Junior Project Coordinator & Student Liaison
Masambeni South African Internships, Cape Town · 2023 — 2024Functioned as a main contact for student programme participants, addressing their enquiries and guiding them on programme procedures. Facilitated communication among students, programme partners, and internal teams. Organized scheduling of programme sessions while maintaining participant records and documentation. Assisted in troubleshooting participant issues and escalated concerns to relevant teams. Supported logistics for events, meetings, and cultural exchange initiatives.Residence Student Assistant
Cape Peninsula University of Technology, EWR Residence · 2023 — 2023Aided students by responding to enquiries and assisting with residence processes and administrative tasks. Enabled effective communication between students and residence management. Maintained records of student concerns and essential administrative documentation. Contributed to daily operations and provided emergency response assistance as needed.Private Tutoring (Tourism Marketing and Tourism Operations)
Wellington, Western Cape · 2022 — 2022Conducted individual tutoring sessions, guiding learners through academic assessment material. Translated complex concepts into straightforward instructions to enhance comprehension. Managed schedules, monitored progress, and ensured effective communication with learners.Sales Assistant, Receptionist & General Assistant
Wellington Wines, Western Cape · 2022 — 2022Welcomed guests while managing enquiries, phone calls, and bookings. Processed POS transactions and upheld accurate record management. Provided support for guest relations and event coordination.Peer Educator
Cape Peninsula University of Technology · 2022 — 2022Led educational programmes and awareness campaigns for students. Clearly communicated vital information while fostering student engagement. Supported event coordination in collaboration with internal stakeholders.Sales Representative (Remote)
Justine Cosmetics · 2019 — 2022Oversaw client portfolios while identifying sales opportunities and promoting beauty products. Handled customer enquiries, processed returns, and facilitated order management. Cultivated long-lasting client relationships through effective communication and product training.
Skills & Expertise
Education
- Post Graduate Diploma: Hospitality, Tourism & Events ManagementCape Peninsula University of Technology (CPUT) · — — 2024
- Advanced Diploma in Tourism ManagementCape Peninsula University of Technology (CPUT) · — — 2023
- Diploma in Tourism ManagementCape Peninsula University of Technology (CPUT) · 2020 — 2022
- National Senior CertificateKwamhlanga Senior Secondary School · — — 2012
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