Nqabakazi N.
Senior Executive Assistant
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About
Nqabakazi N. is an experienced Executive Assistant and Virtual Assistant based in Cape Town, South Africa, with over 12 years of experience specializing in high-volume administration, data management, and operational coordination. At Anova Health Institute, she coordinated over 150 patient appointments daily and accurately managed 130 patient records using multiple health information systems, maintaining confidentiality and compliance with data protocols. Earlier, she served as an Administrative and Programme Coordinator at the Lwandle Migrant Labour Museum, where she documented artefacts, supported exhibition programs, and coordinated stakeholder communications. Nqabakazi excels in using Microsoft 365, Google Workspace, and remote collaboration tools like Zoom and Slack to manage operations seamlessly. Her educational background includes a Post Graduate Diploma in Public Health from the University of the Western Cape, enhancing her capabilities in the healthcare administration sector.
Experience
Administrative and Data Coordinator
Anova Health Institute · 2019 — 2025Scheduled 150 patient appointments daily, managing outpatient discharges and EMS bookings to ensure conflict-free calendars among multiple clinical teams. Processed documentation for 80 patient admissions each day, handling registration, file retrieval, and record filing from start to finish. Maintained 130 patient records daily across six information systems, ensuring accuracy in a regulated setting. Acted as the first point of contact for patients and clinical staff, addressing queries independently and escalating when necessary. Managed sensitive health data with strict adherence to confidentiality and compliance protocols throughout a six-year period. Prepared and submitted daily headcount reports, translating operational data into clear summaries. Supported continuity of care by tracing and retrieving patient files in adherence to record-keeping protocols.Administrative and Programme Coordinator (Volunteer)
Lwandle Migrant Labour Museum · 2012 — 2018Created a permanent digital record by documenting 200 artefacts in the museum's Artefact Registry. Provided administrative support to the Education Programme Director, assisting with logistics, schedules, and communications for two concurrent exhibition programmes. Edited and coordinated Oral History transcripts for the Migrant Workers exhibition, focusing on accuracy and consistency. Managed the full process of planning and executing the June 16 Youth Day Exhibition, including logistics and stakeholder communication. Conducted and transcribed stakeholder interviews for the Youth Day video production, overseeing the complete process from outreach to transcript preparation. Served as the front-of-house reception for the public heritage museum, professionally handling enquiries from visitors.
Skills & Expertise
Education
- Post Graduate Diploma in Public HealthSchool of Public Health, University of the Western Cape · — — 2023
- Bachelor of ArtsUniversity of the Western Cape · — — 2020
- Information Technology Diploma (incomplete)Cape Peninsula University of Technology · 2006 — 2007