Ntethelelo L.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Ntethelelo (Privilege) L. is an experienced Virtual Receptionist and Customer Support Specialist based in Nelspruit, Mpumalanga, South Africa, with a background in digital banking campaigns and government administration. At Standard Bank Group, he led a project-based campaign, handling high-volume outbound calling, CRM documentation, and structured follow-ups while consistently exceeding engagement targets and upholding accurate record-keeping. As an Administrative & Records Officer at the Department of Home Affairs, he served 100–150 clients daily, managed sensitive information, and maintained stringent digital record systems in a regulated environment. Proficient in inbound call handling, Microsoft Office, and Google Workspace, Ntethelelo has demonstrated skill in remote work and case management within the banking and public sectors.
Experience
Team Lead – Digital Banking Campaign
Standard Bank GroupHandled large volumes of outbound client calls, recording each interaction in CRM systems and monitoring productivity and customer interaction quality according to KPI targets. Oversaw structured follow-ups to uphold client satisfaction and maintained a professional approach when clarifying information or addressing objections.Administrative & Records Officer
Department of Home Affairs – South AfricaSupported daily client services in a high-pressure environment by explaining procedures clearly, maintaining digital record systems and structured documentation, and handling sensitive information professionally and confidentially while complying with strict service guidelines.
Interested in this professional?
Sign in as an employer to save this profile or invite Ntethelelo L. to a job.
Sign in as an employer