Nthabiseng
Mid-Level Technical Support Specialist
Open to offersNew to PlatformAbout
Nthabiseng M. is an experienced professional in the business solutions and office equipment industry, with a background spanning service coordination, technical support, and asset management. Currently serving as a Service Controller at Unite Business Solution, Nthabiseng manages maintenance call logging, technician scheduling, device installation planning, and customer escalations, ensuring SLA compliance and operational efficiency. At Altron Document Solution (XEROX), she has functioned as a Technical Support Agent, including acting as second in charge to the team lead, where her responsibilities include daily operations management, reporting via Power BI, and team delegation. Nthabiseng has extensive hands-on experience with SAP Ariba for order and invoice management, asset administration using Xerox Service Manager, and proactive monitoring of Managed Print Services (MPS) devices. Her career demonstrates an acute focus on systems processes, centralized asset tracking, and cross-department stakeholder communication within high-volume call center environments.
Experience
Service Controller
Unite Business Solution · 2026 — PresentLogged maintenance calls according to the SLA signed, scheduled and dispatched technicians, and coordinated incident management. Addressed customer escalations by ensuring calls and emails were accurately assigned and resolved. Monitored operations by tracking vehicle services, ensuring compliance with procedures, and managing courier and field support. Oversaw job card verification, escalated part changes, and explored potential sales leads. Planned device installations and managed device delivery and collection logistics. Handled administration and invoicing tasks, fulfilled customer requests, generated quotations, facilitated software renewals, and prepared daily and weekly reports.Technical Support Agent
Altron Document Solution (XEROX) · 2021 — PresentServed as the second-in-charge to the Team Lead, managing daily operations in their absence. Compiled daily reports utilizing Power BI and delegated tasks within the team, following the escalation process as needed. Processed return merchandise authorizations, submitted release requests and reports to the credit department, and addressed client queries and escalations. Provided assistance to the team during critical situations and acted as a liaison between departments.Agent
Bytes Document solution (XEROX) · 2018 — 2021Delivered prompt customer service as part of a high-volume command centre, handling voice and electronic communications. Provided first-line support for customer-related incidents and acted as a single point of contact, offering feedback on outstanding incidents and requests. Followed established call logging processes and managed the command centre mailbox for customer inquiries. Facilitated the assignment of service and call installations to appropriate action groups and regional areas and captured field quotations.SAP Supplier Administrator
nullAdministered the Ariba Network by ensuring the accurate processing of sales order bookings, confirmations, amendments, and cancellations within SAP. Managed the order process, adjusting balances and transferring orders among different machines, clients, and warehouse locations. Maintained customer profiles using the Salesforce system and coordinated the distribution and delivery of orders while regularly updating customers on order status and stock availability.
Skills & Expertise
Education
- National Certificate (Technical Support)Bytes People Solutions · 2017 — Present
- Learnership Certificate (End-User Computing)Bytes People Solutions · 2016 — Present
- MatricInstitution not specified · 2011 — Present
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