Ntuthuko M.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Sibongakonke N is a motivated and disciplined professional from South Africa with a diverse background in customer service, insurance, retail, and operational support. With a proven track record in administration and client relations, Sibongakonke excels in problem-solving and maintaining operational efficiency. At NanoCapital, he was recognized as Best Team Performer for his efficiency and effectiveness in a metrics-driven environment. His experience extends to roles such as Merchandiser at Boxer Store, where he skillfully managed stock levels and assisted customers, and Operations Assistant Manager at Memela Cleaning Group, overseeing staff schedules and inventory control. Sibongakonke holds an NQF Level 5 Certificate in Supply Chain and Logistics Management and is an Aviatrix Certified Engineer, underscoring his expertise in logistics and technical proficiency. Committed to excellence, he also offers professional e-hailing services, ensuring client safety and satisfaction.
Experience
Merchandiser
Boxer Store · 2025 — 2025Organized shelf displays while merchandising products. Provided assistance to customers in locating products and offered general store support. Monitored stock levels, ensuring accurate pricing and proper display of items.Insurance Customer Service Agent
NanoCapital · 2024 — 2025Supported clients with insurance-related queries and resolved customer issues using structured problem-solving techniques. Conducted administrative follow-ups to uphold client trust while working within a metrics-driven environment.Customer Service Consultant
NanoCapital · 2023 — 2024Engaged with customers through phone and support channels, addressing account-related issues. Maintained precise records and navigated administrative processes, demonstrating effective communication and conflict-resolution skills.Operations Assistant Manager
Memela Cleaning Group · 2022 — 2022Oversaw staff schedules and managed daily operational activities. Handled stock and inventory control for cleaning supplies while coordinating customer communication and service efforts. Conducted site inspections to ensure operational standards were met.E-Hailing / Driving Services
Company not specifiedDelivered customer service and transportation support, planning routes and managing time efficiently. Maintained safety standards and demonstrated professionalism during interactions with clients, effectively resolving issues under pressure.
Skills & Expertise
Education
- Grade 12 (Matric)Institution not specified
Interested in this professional?
Sign in as an employer to save this profile or invite Ntuthuko M. to a job.
Sign in as an employer