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nuarita A. — Mid-Level Customer Service Representative from Indonesia

nuarita A.

Mid-Level Customer Service Representative

Indonesia 6+ years
Open to offersNew to Platform
Languages
EnglishIndonesian
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About

Nuarita A. is a dynamic professional from Indonesia with a proven track record in administrative and customer service roles. She completed her education at the Akademi Sekretaris Marsudirini Santa Maria Semarang, equipping her with the necessary skills to thrive in various professional environments. Her career includes roles such as Assistant Secretary Manager in the CSR & SMEPP division at PT Pertamina Semarang, Social Media Agent at PT Mitracomm Ekasarana's Tokopedia division, and Customer Service roles for brands like GrabFood and Traveloka at companies such as PT Teleperformance and PT Transcosmos Indonesia. Her expertise extends to being an Admin Claim Insurance at PT Agra Indonesia and a Customer Service professional in the Inclusive Loan Fund division at PT Sinar Mas Multifinance. She is proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and has operational knowledge of social media platforms such as TikTok, Instagram, and Shopee. Nuarita is bilingual, with active proficiency in both Bahasa Indonesia and English. Her disciplined approach and reliability are underscored by her adherence to company SOPs.

Experience

  • Customer Service Collection

    PT Sinar Mas Multifinance · 2021 — 2022
    Conducted customer service and collections for the Inclusive Loan Fund division.
  • Customer Service

    PT Transcosmos Indonesia · 2019 — 2020
    Delivered customer service for the Traveloka division.
  • Admin Claim Insurance

    PT Agra Indonesia Cabang Semarang · 2020 — 2020
    Managed claim insurance documentation and processes.
  • Agent Social Media

    PT Mitracomm Ekasarana · 2018 — 2019
    Managed social media interactions for the Tokopedia division.
  • Agent Digital

    PT Teleperformance · 2019 — 2019
    Provided digital support for the GrabFood division.
  • Assistant Secretary Manager

    PT Pertamina Semarang · 2017 — 2017
    Supported the Manager in the Corporate Social Responsibility (CSR) and Small Medium Enterprise Partnership Program (SMEPP) division.

Skills & Expertise

Education

  • Academy of Secretary
    Akademi Sekretaris Marsudirini Santa Maria Semarang · 2012 — 2017
  • High School
    SMA Negeri 5 Semarang · 2008 — 2011
  • Junior High School
    SMP Negeri 1 Lumajang · 2005 — 2008
  • Elementary School
    SDK Santo Yoseph Lumajang · 1999 — 2005

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