Nuhrizal W.

Nuhrizal W. is a dedicated Customer Experience Specialist residing in Surabaya, Indonesia, with over three years of experience in the customer service industry. His expertise lies in email support, complaint resolution, and SLA management. Nuhrizal has a track record of effectively managing high-volume customer inquiries, leveraging CRM and ticketing systems to deliver prompt resolutions. With a Bachelor's Degree in English Literature, he has honed his skills in communication and stakeholder management. In his current role at PT Indo Innovasi Teknologi, Nuhrizal successfully handles customer email inquiries, coordinates with internal teams, and ensures SLA targets are met within 24-hour frames. Previously, he served as a CX Center Officer at PT Infomedia Nusantara, where he played a key role in resolving customer concerns for BNI Banking Services and maintained strict SLA compliance. His contributions to process improvement and customer satisfaction are supported by the analysis of feedback and preparation of strategic reports.