Nunez
Mid-Level Tech Sales Business Development Representative
Open to offersNew to PlatformAbout
Adan N. is an experienced Business Development Representative and Tech Support professional with a strong background in the IT and telecommunications industries. Since 2016, he has worked at Regent Business Process IT Solutions, sourcing and qualifying leads for web design, web hosting, and PBX/VoIP management services through cold calls, emails, and social media. Adan consistently exceeds sales targets and improves client acquisition and retention rates by building and maintaining strong client relationships. He is proficient in demonstrating product value, negotiating contracts, and providing troubleshooting for computer networking, PBX/VoIP, and web hosting issues. His earlier experience includes tech support at Time Warner Cable and roles focused on payroll and customer service in BPO and hotel service environments. Adan holds a Bachelor of Science in Psychology from the University of San Jose Recoletos.
Experience
Business Development Representative/ Tech Support
Regent Business Process I IT Solutions · 2016 — PresentSource and qualify new leads for web design and hosting services via cold calls, emails, and social media. Conduct product demonstrations to illustrate the value of web design and hosting solutions. Develop robust client relationships through personalized support and solutions tailored to their web requirements. Address and resolve technical issues concerning PBX systems, VoIP services, and web hosting, ensuring minimal disruption to client operations. Oversee the sales process from prospecting to closing by managing negotiations and finalizing contracts.Tech support
Time Warner Cable · 2013 — 2015Identify and manage new business accounts for Time Warner's business solutions, including high-speed internet and telecom products. Assess specific client requirements to provide tailored solutions leveraging Time Warner's offerings. Offer ongoing support to business clients, troubleshooting issues and coordinating with technical teams for resolution.Payroll Specialist
Stream Global Services · 2008 — 2012Accurately process payroll for employees, ensuring timely compensation. Review employee time records for accurate payroll calculations while adhering to federal, state, and local regulations.Customer Service Representative
Calltek Center Int'lManage billing for hotel services, ensuring accurate invoicing and account maintenance. Assist guests with internet connectivity challenges and troubleshoot issues through coordination with technical teams.
Skills & Expertise
Education
- Bachelor of Science in PsychologyUniversity of San Jose Recoletos · — — 2006
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