NUR A.
Mid-Level Business Operations Specialist
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Nuraina A. is a seasoned Business Operations Specialist with over 6 years of extensive experience in the fintech and payment services industry, focusing on e-wallets and payment gateways. Currently serving at U Mobile Sdn Bhd in Berjaya Times Square, she oversees end-to-end operations including merchant onboarding, KYC, and compliance processes. Her adeptness in Excel and PowerPoint aids in optimizing workflows and reducing turnaround times. Previously, as a Sales Operation Executive at Qashier Sdn Bhd, Nuraina established herself as a key contact for merchants regarding POS setups while supporting sales invoicing and documentation. Her foundational expertise was developed at I-Serve Payment Gateway, where she led a team managing merchant onboarding, ensuring rigorous KYC compliance, and preparing reports for Bank Negara Malaysia submissions. A graduate in Mathematics Technology from University Tun Hussein Onn Malaysia, she combines technical competence with operational leadership within dynamic and fast-paced settings.
Experience
Specialist, Business Operation
U Mobile Sdn Bhd (GoBiz) · 2022 — PresentManaged comprehensive merchant acquiring operations, overseeing the onboarding process, providing support, and coordinating daily activities with outsourcing partners. Conducted KYC and underwriting for new merchant applications, executing financial and compliance assessments. Partnered with third-party acquirers and master merchants to address operational and technical issues, enhanced onboarding and operational workflows to boost efficiency and decrease turnaround time. Assisted the sales team with product pricing, configuration, and implementation challenges. Handled repricing of dormant merchant portfolios and contributed to growth strategies. Ensured adherence to compliance standards set by payment networks and internal policies while collaborating with vendors and payment partners. Approved merchant applications according to standard operating procedures while aiding in audits and special projects. Collaborated with the Product Manager to improve features and support new product capabilities.Sales Operation Executive
Qashier Sdn Bhd · 2021 — 2022Served as the primary contact for merchants needing assistance with POS and payment account setups. Supported the sales team by creating quotations and invoices while ensuring sales documentation remained current. Worked closely with the Operations and Account Management teams to facilitate smooth merchant onboarding and order fulfillment. Assisted in lead qualification and nurturing through hotline, email, and chat channels. Maintained precise records and generated reports to assist Finance and Sales performance monitoring.Senior Application Operations Executive
I-Serve Payment Gateway Sdn Bhd · 2018 — 2021Led a team focused on merchant onboarding procedures in accordance with SOPs for payment gateway and e-wallet services. Conducted comprehensive KYC reviews confirming the validity of merchant documents to ensure regulatory compliance. Handled merchant data entry and system updates with high levels of accuracy. Oversaw project progress, addressed obstacles, and sustained team productivity. Compiled monthly management reports and calculated sales commissions for the sales team. Aided in the preparation of regulatory submissions for Bank Negara Malaysia on a monthly and quarterly basis. Participated in UAT testing with the IT team for new features and system enhancements. Supported ad hoc project work and tasks as directed by management.Industrial Training - Human Resources (Training & Development)
Robert Bosch Power Tools Sdn Bhd · 2017 — 2017Managed logistics for employee training sessions, including setup of venues, preparation of materials, and tracking of participants. Registered training programs with the HRDF and managed relevant documentation. Maintained records for employee recognition and supported in the distribution of awards. Assisted the HR team with various administrative tasks and additional responsibilities.
Skills & Expertise
Education
- Bachelor’s Degree of Science (In Mathematics Technology) with HonoursUniversity Tun Hussein Onn Malaysia · 2014 — 2018
- Certificate, ScienceMalacca Matriculation College · 2013 — 2014
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