Oben J.

Oben J. is a dynamic and accomplished Customer Service Representative with significant experience in enhancing customer satisfaction. He has a proven track record working with major firms such as Teleperformance and TELUS International in the Philippines, where he served as a French Bilingual Customer Service Representative. Oben adeptly uses his bilingual capabilities to offer support in both French and English, efficiently managing customer interactions and technical support tasks. Skilled in performing end-user support, Oben handles complex account and technical concerns with ease. He harnesses the potential of tools like Microsoft 365 and Active Directory, facilitating communication, documentation, and user account management. His role involved navigating and troubleshooting multiple systems, ensuring timely issue resolution and adherence to service level agreements. Oben's strong communication skills and proficiency in both French and English allow him to effectively manage and document customer interactions. His educational background includes a Customer Service Certificate from Saylor Academy, and he consistently pursues self-improvement through continuous learning.