Obidoza A.

Results-driven Executive Assistant, Operations Professional, and Data Entry Specialist with over 4 years of experience delivering high-accuracy administrative support, data management, and operational workflows. Proficient in structuring complex information, maintaining real-time tracking, and executing data validation across platforms like Google Workspace (Google Sheets, Docs), Microsoft Office, Odoo, and POS systems.

Core Expertise & Skills

• Data Entry & Database Management: Highly skilled in data validation, mapping, auditing, inventory stock monitoring, bookkeeping, and maintaining 10+ active tracking databases with strict precision.
• Administrative & Executive Support: Proven ability to manage schedules, generate reports, oversee call records via Zoho Voice, track employee productivity using Worksnaps, and handle cross-platform review systems (BBB, Trustpilot, Feefo, Google Reviews).
• Operations & Customer Service: Experienced Subject Matter Expert (SME) and Customer Service Representative handling inbound/outbound communications, process training, lead generation (achieved a 35% increase in qualified leads), and social media feedback management.

Key Career Highlights

• CSR / Subject Matter Expert at Thaumazo Express Transport Solutions (June 2026 – Present): Overseeing daily administrative support, customer inquiry resolution, process training, and managing 10+ Google Sheets for operational logs.
• Executive Assistant / Operations Manager (Freelance, Jan 2025 – May 2026): Streamlined lead generation, validated data pipelines, monitored team metrics via Worksnaps, and managed business reputation across major review platforms.
• Academic Support Assistant at Pampanga State University (Aug 2025 – Jan 2026): Prepared documentation, schedules, and administrative reports using Microsoft Office.
• Administrative & Operations Assistant across retail, pharmacy, and event sectors (Jacob's Pharmacy, J&J Resto Farm, Jo-Ness Drugstore, 2019 – 2024): Managed POS systems, stock auditing, bookkeeping, event logistics, and promotional content via Canva.

Equipped with a Bachelor of Elementary Education (2026) from Pampanga State University, I combine strong communication, organizational agility, and technical tool fluency to keep business operations structured, accurate, and seamless.