Odesa M.
Senior Operations Manager
Open to offersNew to PlatformAbout
Odesa M. is a versatile professional with over a decade of experience in operations management, content writing, and customer support. She has held the role of Operations Manager for the Asia Division at 7Social, where she managed team performance and implemented strategies to improve efficiency. As an Examiner at PDS Alabang, she conducted property investigations for loan approvals, ensuring compliance with lending policies. She has also worked as a Freelance Writer and Content Creator, producing engaging articles and video content. In addition, her experience includes roles such as Content Moderator and Chat Support Representative, demonstrating her strong communication and moderation skills. Odesa's background in administrative and digital services is complemented by a Bachelor of Science in Agricultural Engineering from Bicol University and her proficiency in software such as Microsoft Office, Google Workspace, and Meta Business Suite.
Experience
Operations Manager – Asia Division
7Social · 2023 — 2025Oversaw and evaluated team performance throughout the Asia division. Developed and executed strategies aimed at enhancing workflow efficiency and overall team productivity.Freelance Writer / Content Creator
Remote · 2020 — 2023Created articles, blogs, and video content tailored for various online platforms. Edited and enhanced content to attract digital audiences and improve reach.Content Moderator
Freelance · 2022 — 2023Reviewed and authorized video content prior to publication. Ensured adherence to community guidelines and maintained established quality standards.Examiner
PDS Alabang · 2021 — 2022Executed property and asset investigations prior to loan approval utilizing Encompass. Confirmed adherence to lending policies alongside risk assessment protocols.Chat Support Representative
Teletech Philippines · 2020 — 2020Addressed eBay customer inquiries through chat support. Delivered accurate solutions to enhance customer satisfaction.Virtual Assistant / Kindle Manager
Amazon (Freelance) · 2012 — 2018Oversaw the management and promotion of eBooks on Amazon. Coordinated various publishing tasks, including metadata updates and marketing initiatives.Quality Control Specialist
PMAC Operations Inc. · 2012 — 2015Verified bank statements in conjunction with US banks to facilitate loan qualification. Audited financial documents and applications for precision and regulatory compliance.Data Analyst
Accenture · 2011 — 2012Handled the processing of medical claims from healthcare providers. Ensured that claims resolution occurred in a timely and accurate manner.Toll Collector
Manila Toll Expressway Systems, Inc. · 2009 — 2009Accurately and efficiently collected toll fees within a high-volume, 24/7 setting. Provided courteous service to customers while ensuring transaction accuracy.Customer Service Associate
Advanced Contact Solutions Inc. · 2009 — 2009Managed inbound calls from subscribers of Globe and Touch Mobile. Leveraged web-based tools to address inquiries and improve overall customer satisfaction.Outbound Call Center Agent
Medialink Contact Solutions · 2009 — 2009Contacted customers to explain product kits, ensuring they had a clear understanding of features and benefits. Assisted clients in obtaining information regarding U.S. government programs.Operations Associate
HSBC · 2008 — 2008Encoded and analyzed online credit card applications originating from Hong Kong and Shanghai. Verified the accuracy of client financial information to support approval processes.List Verifier
ASECASIA, Inc. · 2007 — 2007Checked and updated U.S. company telephone records utilizing internal databases and online resources.Data Analyst
Data Search Incorporated · 2003 — 2007Processed applications for customer loan insurance and investigated pending judgments or bankruptcies. Conducted research and analysis aimed at evaluating client creditworthiness.Machine Operator
Ogino Philippines, Inc. · 2002 — 2003Operated machinery for the production of microchips and integrated circuits intended for electronic devices. Monitored production lines to sustain efficiency, accuracy, and product quality.
Skills & Expertise
Education
- Bachelor of Science in Agricultural EngineeringBicol University
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