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Mid-Level Telephone Answering PA
Open to offersNew to PlatformAbout
Hajju O. is a seasoned Telephone Answering PA with over three years of experience in managing high-volume communications and delivering exceptional executive support remotely. As a Telephone PA & Executive Communications Specialist at Shekinah Educational Services, Hajju efficiently handled all inbound and outbound communications for the CEO, showcasing skills in High-Volume Call & Message Handling, Client Relationship Management, and managing Inbox & Correspondence. Hajju excelled in scheduling and coordinating appointments across multiple time zones while ensuring discretion and confidentiality in managing sensitive information. At Made Men Token, Hajju was integral during a major product launch, where expertise in CRM and support ticket management was utilized efficiently to maintain a positive organisational image. Prior roles at Jasmine Kiddies and Digital Forensics Team, Abuja, further honed her skills in client support and data documentation. Hajju is pursuing a B.Sc. in Glass and Silicate Technology, expected in 2026, and has completed various certifications including Google's Fundamentals of Digital Marketing.
Experience
Telephone PA & Executive Communications Specialist
Shekinah Educational Services · 2023 — 2026Acted as the main contact for all incoming and outgoing communications for the CEO, managing calls, emails, and messages with a professional demeanor. Oversaw high volumes of daily correspondence, addressing inquiries promptly on behalf of the executive and escalating urgent matters as needed. Coordinated meetings, appointments, and travel logistics, ensuring efficient diary management across various time zones. Cultivated strong relationships with clients, partners, and stakeholders, providing a consistently positive experience. Handled sensitive and confidential communications with strict discretion, upholding trust across all interactions. Adjusted communication tone and style to fit diverse clients and contexts, from formal to conversational. Operated independently with minimal supervision, effectively balancing competing priorities in a dynamic remote setting.Customer & Community Support PA (Intern)
Made Men Token · 2025 — PresentFunctioned as the primary representative for a busy community during a significant product launch, addressing calls, messages, and live chat inquiries promptly and professionally. Managed sensitive customer issues with empathy and confidence, successfully de-escalating difficult situations. Oversaw CRM records and support tickets, ensuring all customer interactions were accurately logged and resolved efficiently. Maintained a warm and engaging communication style, positively representing the organization at all customer touchpoints.Data Documentation & Support Intern
Digital Forensics Team · 2025 — PresentPartnered with investigators and stakeholders to gather information, clarify requirements, and convey findings in a clear and professional manner. Ensured precise documentation and sharing of records with relevant parties.Client Support & Communications Assistant
Jasmine Kiddies · 2022 — 2024Handled over 30 daily client communications, including calls and emails, achieving a favorable first-contact resolution rate. Organized and scheduled client appointments while ensuring detailed records were maintained to avoid missed interactions or commitments. Provided friendly, professional support to clients, developing long-term relationships through consistent and attentive communication. Utilized CRM tools and automation to enhance follow-up processes, maintaining high standards of customer service.
Skills & Expertise
Education
- B.Sc. Glass and Silicate TechnologyIn progress · — — 2026