Ogechi O.

Managed internetwork support and administration involving Cisco/Nortel switches and routers. Provided IT support for end users and customers. Administered and supported Microsoft Client/Server systems and Nortel VOIP as well as SAN infrastructure. Handled server and workstation maintenance, security, backups, and restores. Offered dedicated application support for systems like PMS on Opera and POS on Micros. Oversaw servers related to Casino operations and managed IP servers for DSTV decoders. Utilized Amazon Web Service (AWS) and Artificial Intelligence tools, demonstrating a comprehensive understanding of Virtual Assistance.

Delivered managerial decisions and resolved technical issues across branches within the Technical Departments. Conducted recruitment and interviews for qualified IT personnel. Offered network support for company routers and switches, both LAN and WAN. Implemented and configured Windows Servers 2008/2012 Active Directory, managing administrative resources on the domain controller. Maintained SharePoint Server organization-wide. Provided networking and helpdesk assistance for staff and clients. Created virtual Local Area Networks (VLANs) to manage access. Configured and maintained routing protocols (OSPF, EIGRP, RIP V1 and V2) on Cisco Routers and ensured switch port security on Cisco Catalyst Switches. Monitored and administered routers for enhanced performance while managing network access through various security measures. Instructed candidates in Information Technology, covering courses like Cisco, Microsoft, CompTIA, and Oracle Linux.