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Oikia T. — Mid-Level Administrative and Operations Specialist from Philippines

Oikia T.

Mid-Level Administrative and Operations Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Oikia T. is an experienced Personal Assistant specializing in administrative support and operations coordination, currently serving as a Foreign Expert at Mahidol University's Faculty of Public Health in Bangkok, Thailand. She expertly manages international projects, providing essential administrative and editorial support. Oikia has edited over 20 academic manuscripts to meet journal requirements and ensures smooth coordination of virtual meetings for international stakeholders. She has a robust track record in customer service from her time at Sutherland Global Services in the Philippines, where she consistently achieved a 95% satisfaction rating while resolving billing and account issues. Oikia's proficiency in virtual event coordination and communications, coupled with her adaptability to new tools and processes, makes her a valuable asset in any administrative role. She holds a Bachelor's degree from Tarlac State University and demonstrates exceptional written and verbal communication skills.

Experience

  • Foreign Expert

    Faculty of Public Health, Mahidol University · 2024 — Present
    Offered remote administrative and editorial assistance for international initiatives. Edited over 20 academic manuscripts, ensuring they met journal guidelines and were ready for publication. Coordinated logistics and scheduling for virtual meetings and events involving international stakeholders. Conducted online research and created structured briefing materials and reports to aid faculty projects.
  • Customer Support Representative

    Sutherland Global Services / Taskus Pampanga · 2020 — 2024
    Addressed over 50 customer inquiries each day through phone, email, and chat, maintaining a high satisfaction rating. Accurately resolved billing and account issues, documenting cases to enhance process efficiency.
  • Primary Teacher

    Phangan Horizons School · 2022 — 2023
    Developed lesson plans while organizing digital records and instructional materials. Handled communications with parents and colleagues and managed scheduling along with classroom logistics.

Skills & Expertise

Education

  • Bachelor's Degree
    Tarlac State University · 2016 — 2020

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