Ojeteru E.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Emmanuel O. is a highly experienced Customer Support Specialist with over five years of expertise serving clients in remote roles for UK-based companies, including Kimba Community and Frontrunner Services. Adept at managing a high volume of customer inquiries—handling 60+ interactions daily—he utilizes CRM tools (Zendesk, Freshdesk, Salesforce) and ticket management systems to deliver swift solutions across phone, email, and live chat channels. Emmanuel’s focus on problem resolution and effective complaint handling consistently results in high customer satisfaction ratings, evidenced by achieving a 95% satisfaction mark. His background is further supported by a Bachelor of Engineering from Olabisi Onabanjo University in Nigeria.
Experience
Customer Service Assistant
Frontrunner Services · 2022 — 2023Supported customers with product-related questions and service requests, providing detailed product information and assistance throughout the purchase process. Managed complaints and prioritized efficient ticket management to improve response times.Customer Support Representative
Kimba community · 2021 — 2022Handled customer inquiries by phone, email, and chat, documenting all interactions in the CRM system. Addressed technical issues and resolved complaints, while escalating more complex matters to relevant departments as required.
Skills & Expertise
Education
- Bachelor of EngineeringOlabisi Onabanjo University
- Secondary School CertificateOlabisi Onabanjo University
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