Ojiodu J.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Judith C. is a meticulous Virtual Assistant with a proven record of delivering high-quality administrative support, data management, and client service within the banking, government, and hospitality sectors in Abuja, Nigeria. As a Platform Service Assistant at Union Bank, she managed daily financial transactions, maintained 100% compliance, and supported over 150 high-net-worth clients while streamlining workflows and generating detailed reports. At AMAC Secretariat, Judith improved documentation systems and processed thousands of stakeholder records with a zero-error rate, ensuring regulatory compliance and efficient reporting. Her tenure at 3J's Hotel encompassed both HR and administrative functions, where she handled end-to-end payroll administration, onboarding, and audit-ready record keeping for over 100 employees. With additional executive support experience, she coordinated meetings, managed filing systems, and sustained high rates of service resolution, consistently enhancing process efficiency and documentation accuracy.
Experience
Platform Service Assistant
Union Bank · 2025 — PresentEnsured client record accuracy to enhance service efficiency. Handled daily financial and account transactions, adhering to compliance standards without errors. Managed multiple administrative tasks daily, such as documentation and reporting. Provided timely responses to client inquiries about account services. Improved workflows to increase team efficiency and client satisfaction. Assisted with account reconciliation and maintained transaction verification for data integrity. Compiled and submitted comprehensive reports on client accounts and admin activities. Delivered account support to over 150 high-net-worth clients while maintaining a high issue resolution rate. Organized client files to ensure compliance and documentation accuracy.Administrative Assistant/ Data Entry Officer
AMAC SECRETARIAT · 2024 — 2025Updated and maintained record-keeping systems for accessibility and data integrity. Enhanced document retrieval times by reorganizing filing systems. Conducted verification and audits of records to ensure compliance with policies. Supported documentation needs for over 200 stakeholders across various departments. Processed a high volume of official records while ensuring accuracy and confidentiality. Facilitated interdepartmental communications for streamlined reporting. Generated weekly and monthly administrative reports for management analysis. Provided staff training on document handling and data management. Implemented new filing procedures to reduce redundancy and increase efficiency.Administrative Assistant/HR Assistant
3J’S HOTEL · 2023 — 2024Managed employee contracts, performance evaluations, and related HR documentation. Enhanced internal communication to support employee relations and reduce turnover. Addressed employee inquiries regarding HR policies and provided guidance. Improved onboarding workflows, decreasing turnaround time. Reported on HR metrics to aid management decision-making. Maintained compliance with labor laws through organized HR record-keeping. Coordinated staff training sessions to boost compliance and productivity. Oversaw payroll and attendance processes with consistent accuracy, ensuring timely salary payments. Managed comprehensive HR workflows for recruitment and onboarding of over 100 employees.Executive Assistant
3J’S HOTEL · 2022 — 2023Refined administrative filing and retrieval systems to enhance operational efficiency. Oversaw deadlines and ensured completion of various administrative tasks. Assisted in company event planning and employee engagement activities. Handled guest issues effectively, achieving a high resolution rate on first contact. Managed executive activities, including scheduling and reporting. Coordinated meetings and travel arrangements to optimize workflow. Maintained accurate office supply records and facilitated procurement. Organized records for employee files and internal documentation, supporting HR functions. Prepared internal reports and memos to assist management in decision-making.
Skills & Expertise
Education
- Bachelor of Science in MicrobiologyAjayi Crowther University · — — 2021
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