Okeke E.
Senior Medical Virtual Assistant
Open to offersNew to PlatformAbout
Edith U. is an experienced Medical Virtual Assistant and healthcare support specialist with over eight years of expertise across the medical laboratory and administrative sectors. Her background spans remote roles for organizations such as Conscientia Health, Healthsphere Medical Diagnostic, and Medpharm Consult, where she managed EMR documentation, patient scheduling, and HIPAA-compliant workflows within highly regulated clinical environments. Edith has overseen laboratory operations, supervised staff, and handled high volumes of patient records, ensuring stringent accuracy and patient confidentiality. She is adept at utilizing CRM systems, Microsoft Teams, DrChrono EHR, and other digital tools to support medical professionals and streamline administrative processes. Her proven success in workflow coordination, process optimization, and data management has resulted in measurable gains in patient satisfaction, operational efficiency, and compliance in the healthcare industry.
Experience
Medical Virtual Assistant
Conscientia Health · 2026 — PresentActs as the main contact for existing patients, handling patient scheduling, appointment coordination, and follow-ups using DrChrono EHR. Oversees patient communications through phone and secure messaging in line with confidentiality standards. Updates patient records and visit notes, collaborates with clinical and administrative teams via Microsoft Teams, and tracks patient inquiries and action items. Completed onboarding, training, and supervised shadowing before working independently, demonstrating detail orientation and effective patient-centered communication in a remote environment.Medical Laboratory Scientist / Consultant
Medpharm Consult · 2025 — 2026Conducted diagnostic laboratory testing in hematology, microbiology, and clinical chemistry while managing patient samples to ensure proper handling and timely reporting. Utilized EMR systems for patient data entry and retrieval, strictly maintaining HIPAA compliance. Advised on laboratory workflow optimization and quality assurance measures, upheld safety protocols and laboratory standards, and worked with clinical staff to interpret results for patient management.Medical Virtual Assistant
Healthsphere Medical Diagnostic · 2025 — PresentSupports healthcare providers by managing patient records, EMR updates, and daily communication workflows. Oversees virtual scheduling and patient coordination, maintains HIPAA compliance in documentation, and prepares and verifies medical reports for accuracy. Assists in timely documentation and effective data management in a remote setting.Customer Service Representative (Intern)
Regonet Global · 2024 — 2024Managed client inquiries through email and chat, supported escalations resolution with cross-functional teams, improved administrative response times, and maintained accurate data entry and communication logs.Administrative Assistant / Virtual Assistant / Data Entry Specialist
Tuwa Management Limited · 2024 — 2024Provided precise data entry and administrative services across client projects, assisted new team member onboarding and training, addressed recurring documentation issues to improve workflow, and consistently met service delivery standards.Laboratory Manager / Medical Laboratory Scientist
Biosensor Medical Diagnostics (BELAM UNIT) · 2018 — 2024Oversaw laboratory operations and supervised staff, maintained quality control and accreditation standards, and managed high-volume diagnostic testing and EMR documentation. Contributed to integrating biosensor data with electronic health records, moved laboratory processes to digital record-keeping systems, supported HR and recruitment, and facilitated communication between departments.Laboratory Manager / Medical Laboratory Scientist
Achievers Medical Diagnostics · 2017 — 2018Directed daily laboratory operations, supervised staff, managed patient sample processing, and maintained laboratory quality control. Streamlined procedures, led staff training on safety practices, conducted specialized tests, and administered laboratory inventory.
Skills & Expertise
Education
- Bachelor of Science, Medical Laboratory ScienceMadonna University, Okija, Nigeria · — — 2012
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