Okuhle M.
Mid-Level Hospitality Reservationist
Open to offersNew to PlatformAbout
Okuhle M. is an experienced hospitality professional specializing in front desk operations and guest services within the hotel and foodservice equipment industries. With hands-on roles at City Lodge, Road Lodge, BCE Food Service Equipment, and De Waterkant Cottages & Apartments, Okuhle M. has managed reservations, performed night audits, conducted switchboard and showroom coordination, and utilized platforms including Booking.com, Night Bridge, and Hubdoc. Responsibilities have included balancing accounts, processing guest payments, showroom stock management, and preparing invoices. Equipped with a diploma in Hospitality and Hotel Management from Cape Peninsula University of Technology, Okuhle M. also brings strong proficiency in hotel management software, accounting tasks, and systems such as SAP ONE Business and Qwix Scanner, supporting efficient and accurate hotel operations for high-end and corporate clientele.
Experience
Reception/Showroom Coordinator
BCE Food service equipment · 2024 — 2025Managed switchboard operations and coordinated showroom activities. Addressed general inquiries and checked stock availability while linking various departments.Reservationist/Guest Service Agent
De Waterkant Cottages & Apartments · 2025 — PresentHandled bookings through Night Bridge and verified reservations using Hotelier. Assisted with inquiries, managed check-ins and check-outs, sent payment links via PayGate/Payfast, and demonstrated proficiency with Booking.com and AirBnB portals. Posted documents on Hubdoc.Receptionist
City Lodge · 2022 — 2023Welcomed guests upon arrival and managed hotel reservations. Handled incoming calls and addressed guest inquiries. Oversaw online and telephone reservations, resolved guest complaints, and scheduled meetings. Maintained a well-organized front desk, ensured adequate office supplies, prepared bills and invoices, and processed guest payments.Reception/Night Auditor
Road Lodge · 2023 — 2023Conducted audits of the daily guest ledger and prepared invoices. Checked for outstanding payments and balanced cash drawers, reconciling receipts. Managed clearing of Speedpoints machines and balanced the banking system while ensuring that all front office accounts were accurate. Reviewed guest credit transactions according to established limits and performed end-of-day accounting tasks.
Skills & Expertise
Education
- Diploma in Hospitality And Hotel ManagementCape Peninsula University of Technology · 2020 — 2022