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Okunade M. — Mid-Level IT Support Technician from Germany

Okunade M.

Mid-Level IT Support Technician

Germany 6+ years
Open to offersNew to Platform
Languages
EnglishGerman
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About

Martin A., a seasoned IT professional, has cultivated a robust career spanning various technical roles. He served as an On-Site-Service Technician from 2020 to 2025 at Allianz, collaborating with Computacenter and previously with Proservia. Earlier, Martin excelled as a Data Analyst at Fujitsu, providing critical ticket management support for Daimler AG Stuttgart, utilizing Remedy and ensuring SLA compliance. His global expertise included managing server outages and acting as a SPOC during major incidents. Prior roles include On-Site Support Engineer at Getronics for Carl Zeiss, highlighting his proficiency in Windows migrations and software testing. Notably, he has provided technical support for Hewlett Packard, including remote error resolution and training on HP products. With certifications like A+, MCP, CNA, and MCSE, Martin has demonstrated extensive knowledge in ticketing systems, backup management, and system recovery, showcasing a strong foundation in IT service management.

Experience

  • On-Site Service Technician

    Fa. Allianz im Auftrag von Computacenter · 2020 — 2025
    Provided on-site technical support and services as part of the team's operations.

  • On-Site Service Technician

    Fa. Allianz im Auftrag von Proservia · 2014 — 2020
    Delivered on-site services and support, ensuring operational efficiency for clients.

  • Data Analyst

    Fujitsu im Auftrag von Daimler AG Stuttgart · 2011 — 2014
    Managed ticketing operations using CISM - Remedy; served as a central point for server failures globally. Monitored compliance with SLA times, handled tape changes, addressed escalations, and supported major incidents.

  • On-Site Support Engineer

    Getronics im Auftrag von Carl Zeiss Oberkochen · 2010 — 2011
    Conducted installations and upgrades of Dell Foundation 2010 devices, including laptops and desktops; facilitated migration from XP to Windows 7 and managed software testing and documentation.

  • Intern

    Diakonie Stetten · 2010 — 2010
    Installed and administered VMware ESX 4.0, set up HP Proliant DL360 G6, and provided user helpdesk support alongside system administration, encompassing Windows XP and Windows 7 installations and troubleshooting.

  • Self-employed IT Service Provider

    Company not specified · 2009 — 2010
    Operated independently, offering IT services to clients.

  • Technical Support Engineer (1st Level)

    Sellbytel im Auftrag von Hewlett Packard · 2003 — 2008
    Provided telephone support for customers, diagnosing issues via remote control on the MS XP platform, and conducting user acceptance testing for new HP products.

  • Technical Support Engineer (1st Level)

    ManPower im Auftrag von Hewlett Packard · 2003 — 2003
    Delivered customer support via phone, resolving issues remotely and qualifying errors in order processing while also engaging in user acceptance testing for new HP products.

  • Technical Support/Backup Engineer (2nd Level)

    Randstad im Auftrag von Hewlett Packard · 2002 — 2003
    Offered telephone support for HP datacenter clients, addressing remote control troubleshooting and performing installations and configurations of backup devices, alongside managing backup media and system recovery.

  • Intern

    NCB (Informationstechnik AG) · 2001 — 2002
    Worked on data modeling and utilized Access and Oracle databases.

  • Specialist School for Networks and Operating Systems

    Company not specified · 2001 — 2001
    Completed training with certifications including A+, MCP, CNA, and MCSE.

  • Owner

    CAD Architecture Design Office · 1999 — 2000
    Managed a CAD architecture design office.

  • Various Self-Employed Roles

    Company not specified · 1991 — 1999
    Engaged in multiple self-employed roles in various capacities.

  • Architect

    various in Nigeria · 1987 — 1990
    Worked as an architect in Nigeria.

  • Military Service

    Nigeria · 1986 — 1987
    Served in the military.

Skills & Expertise

Performance ManagementLink Building SpecialistData AnalystHeadless CMS

Education

  • Diploma in Architecture
    Wiener Kunstschule · 1979 — 1985
  • Banking Professional Training
    Nigeria · 1976 — 1979
  • High School Diploma
    Gymnasium · 1970 — 1976

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