Olga A.
Mid-Level Banking Customer Service Officer
Open to offersNew to PlatformAbout
Olga A. is an experienced banker and customer service officer with a strong track record in financial transactions and client interaction. She served as a Foreign Currency Cashier at Al Ansari Exchange in Dubai, where she mastered the art of handling international remittances, bill payments, and currency exchanges. Olga's expertise extends to AML and compliance, where she ensured the integrity of KYC procedures and conducted thorough AML risk assessments. Her adeptness at communication, data entry, multitasking, and data analysis was further honed in her role as a Loan Processor for a U.S.-based lending specialty, remotely managing loan pipelines and ensuring timely processing. Prior to this, she held roles at Allied Banking Corporation, where she refined her skills in cash management and customer support. Olga's educational background includes a B.S.C. in Management from San Sebastian College - Recoletos, Manila.
Experience
Loan Processor
Lending Specialty · 2025 — 2026Collected and reviewed borrower documentation for thoroughness and correctness. Maintained communication with borrowers, loan officers, and underwriters throughout the loan process. Monitored and organized the loan pipeline to ensure timely closures while updating databases with application details and statuses for precise record-keeping.Foreign Currency Cashier
Al Ansari Exchange · 2008 — 2023Processed a variety of transactions including international remittances, bill payments, Western Union services, and salary deposits. Managed the buying and selling of foreign currencies while providing customers with detailed information regarding exchange rates and remittance charges. Ensured cash handling aligned with company policies and accurately reconciled cash balances at the end of each day.Cash Custodian / Signature Verifier
null · 2002 — 2007Conducted daily cash reconciliations, ensuring the accuracy of ATM cash, cash in the vault, and tellers’ drawers. Oversaw the safekeeping of cash and verified details of incoming checks for processing. Assisted in loading and unloading cash from ATMs and facilitated efficient over-the-counter transactions.Teller / New Accounts Clerk
Allied Banking Corporation · 1997 — 2002Handled customer applications for deposit accounts, manager’s checks, checkbook re-orders, and telegraphic transfers. Received deposits and processed withdrawals, also engaging in cross-selling of bank products and services. Supported various office tasks as required, contributing to backroom functions.Customer Support
nullResponded promptly to inquiries, concerns, and complaints raised by customers in a professional manner. Documented interactions to maintain comprehensive records of customer communications. Collaborated with internal teams to resolve complex issues, ensuring a seamless customer experience while maintaining a professional demeanor.
Skills & Expertise
Education
- B.S.C. - ManagementSan Sebastian College - Recoletos
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