Oliver R.
Senior Security Operations Manager
Open to offersNew to PlatformAbout
Oliver R. is an experienced Operations Manager with a Bachelor of Science in Criminology from Araullo University, specializing in the security services industry. At Urvan Security Agency Inc. in Laguna, Oliver manages day-to-day business operations, supervises employees, and develops operational procedures to enhance productivity and efficiency. Previously serving as Head of Inspectorate and Detachment Commander at the same agency, he has overseen security personnel for facilities including BPO clients such as Alorica Teleservice Inc. and Aegis People Support. Oliver’s scope has included conducting security site inspections, enforcing safety regulations, preparing incident reports, and coordinating operational strategies. He is adept in team leadership, regulatory compliance, incident management, and security policy enforcement within commercial and corporate settings.
Experience
Operations Manager
Urvan Security Agency Inc. · 2024 — PresentOversee the daily operations of the organization to ensure efficient functioning. Direct staff, assess performance, and offer managerial support to boost productivity. Formulate and execute company policies, operational procedures, and strategic initiatives aimed at improving business functioning. Evaluate performance metrics and track business objectives to pinpoint opportunities for enhancement. Detect operational challenges and apply effective solutions to sustain efficiency.Head of Inspectorate
Urvan Security Agency Inc. · 2022 — 2024Lead inspectorate teams by assigning shifts, assessing performance, and providing training and guidance. Oversee security personnel, enforce safety standards, carry out site inspections, investigate incidents, and ensure adherence to security policies. Maintain compliance with company guidelines, safety protocols, and legal regulations. Prepare detailed written and verbal reports on security incidents and activities for upper management communication.Inspectorate
Urvan Security Agency Inc. · 2021 — 2022Conduct regular inspections and audits of clients' facilities and security guard operations to verify compliance with security policies. Monitor adherence to company protocols and safety guidelines among security personnel. Provide oversight and mentorship to security guards to ensure effective performance in their roles.Detachment Commander, Alorica Teleservice Inc. (BPO)
Urvan Security Agency Inc. · 2019 — 2021Provide leadership and management for a security team at a designated site, which encompasses supervising guards, enforcing security measures, coordinating daily tasks, training personnel, and conducting inspections. Act as the primary liaison between the client and the security agency to manage incidents and ensure compliance with post orders and standard operating procedures.Security Guard, Aegis People Support (BPO)
Urvan Security Agency Inc. · 2014 — 2019Perform regular patrols to detect suspicious behaviors and maintain a safe environment. Monitor surveillance cameras and other security systems for any unlawful activities. Safeguard property, assets, and personnel by navigating areas and responding to incidents to prevent theft and damage. Authorize entry and exit for employees, visitors, and vehicles while confirming identification according to company policies. Ensure operational functionality of security systems to deter crime and safeguard against vandalism.
Skills & Expertise
Education
- Bachelor of Science in CriminologyAraullo University (ETEEAP) · — — 2024
- Secondary SchoolAlternative Learning System (ALS) · — — 2013
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