182 viewsTalent
Oliver Y. — Mid-Level BPO Technical Support Representative from Philippines

Oliver Y.

Mid-Level BPO Technical Support Representative

Philippines 6+ years
Open to offersNew to Platform
Languages
English
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Oliver Y. is an experienced professional in the business process outsourcing and technology support sector with a background in technical support, customer service, and collections management. He has contributed to companies such as Aldelo POS, T-Mobile, Telus International, and IQOR, primarily in Iloilo, Philippines. His roles have included Assistant Coach, Customer Service Representative, and Tier 4 Customer Care for major telecommunications and technology providers including Verizon, AT&T, and Spectrum–Charter ICOMS, where he utilized his skills in POS systems troubleshooting and BPO operations. Oliver's career includes sales coordination with Centennial Technologies for PLDT SME, as well as chat support at Transcom for Cogan, supporting diverse technical and customer inquiries within telecom and IT service domains. He holds an educational background in Information Technology from STI Alabang.

Experience

  • Technical support

    Aldelo POS · 2026 — Present
    Provided technical assistance and support for POS systems.
  • Assistant Coach

    T-mobile · 2023 — Present
    Contributed to coaching and development within the T-mobile team.
  • Customer Service Representative

    T-mobile · 2023 — Present
    Handled customer inquiries and delivered support within T-mobile's service framework.
  • Technical Support

    Telus International · 2022 — 2023
    Assisted customers with technical issues and inquiries at Telus.
  • Tier 4 Customer Care

    Verizon · 2020 — 2021
    Managed advanced customer support responsibilities for Verizon clients.
  • Tier 3 Collections

    AT&T · 2019 — 2020
    Facilitated collections processes for AT&T customers.
  • TSR Chat Support

    Cogan · 2019 — 2019
    Provided chat support services, addressing customer concerns in real-time.
  • Tier 2 Technical Support Representative

    Spectrum- Charter ICOMS · 2017 — 2019
    Delivered tier 2 technical support for Spectrum clients, resolving issues.
  • Sales Coordinator

    Centennial Technologies (PLDT SME) · 2012 — 2013
    Coordinated sales efforts within the PLDT SME sector in South Luzon.
  • Technical Support

    Extend Business Process Outsourcing · 2021 — 2012
    Provided outsourcing support services, focusing on client technical needs.

Skills & Expertise

Education

  • Information Technology
    STI Alabang · 2003 — 2005
  • High School Diploma
    St. Francis Business High School · 1998 — 2003
  • High School Diploma
    St. Francis Business School · 1992 — 1998

Interested in this professional?

Sign in as an employer to save this profile or invite Oliver Y. to a job.

Sign in as an employer