Oliver R.
Mid-Level Distribution Supervisor
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English
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About
Oliver R. is a seasoned Supervisor with a rich background in logistics and warehouse management, currently managing operations at Cebu Atlantic Hardware's Minglanilla Distribution Center since 2026. He is adept at enhancing operational efficiency through streamlined distribution processes and comprehensive training of new employees in standard operating procedures. Oliver has effectively applied the 7S principles to improve workplace organization and performance. His tenure includes a pivotal role at Steel Asia Manufacturing Corp., where he significantly improved supply chain efficiency, thus boosting customer satisfaction with timely deliveries. He has also honed his skills in Quality Management and Inventory Management while fostering environments that emphasize safety and compliance. With a robust command over safety management and a strong ability to collaborate with cross-functional teams, Oliver is committed to continuous improvement and operational excellence.
Experience
SUPERVISOR
Cebu Atlantic Hardware Minglanilla Distribution Center · 2026 — PresentStreamlined distribution processes to enhance operational efficiency while leading a team of distribution staff, ensuring that safety protocols and company policies were followed. Provided training for new employees on standard operating procedures to improve onboarding efficiency. Oversaw warehouse operations by applying the 7S principles to maintain operational excellence. Ensured compliance with the Quality Management System and Risk Management System through the development and enforcement of standard work instructions. Guided Pickers, Checkers, MHE Operators, Inventory Staff, and Warehouse Team Leaders on roles and safety practices to ensure productivity and regulatory compliance. Conducted coaching and training while performing audits to minimize risks and maintain a safe environment. Collaborated with cross-functional teams for continuous improvement initiatives and ensured that all activities complied with the company's core values.SUPERVISOR
Steel Asia Manufacturing Corp. · 2016 — 2025Enhanced distribution efficiency by streamlining processes and implementing innovative solutions while providing training for new employees on company policies and best practices in distribution operations. Coordinated initiatives across functions to improve overall supply chain efficiency, ensuring timely deliveries and addressing customer concerns promptly. Developed strong relationships with vendors and transportation providers to negotiate contracts that minimized costs while maximizing service quality. Maintained safety in the work environment by conducting regular training and reduced order processing time by optimizing team workflow.TRAFFIC COORDINATOR
Steel Asia Manufacturing Corp. · 2012 — 2016Reported to assigned work area adhering to company safety regulations. Organizing delivery and pick-up schedules while coordinating with trucking contractors to determine required resources. Communicated with customers regarding delivery schedules and ensured compliance and orientation of truck personnel. Closely monitored pending delivery orders for immediate customer coordination and maintained collaboration with Inventory Staff to prevent stock discrepancies. Addressed customer complaints and prepared incident reports regarding delivery concerns. Ensured effective organization of truck queuing for efficient operations.CUSTOMER CARE REPRESENTATIVE
VCustomer Philippines · 2011 — 2011Assisted a large volume of customers daily with a focus on satisfaction while managing high call volumes with professionalism. Responded to customer inquiries regarding questions and orders while maintaining a high level of product knowledge to provide accurate information. Fostered positive relationships through active listening and resolving customer issues promptly. Utilized CRM systems for tracking interactions and addressing complaints effectively, contributing to team success in meeting performance metrics.TEAM LEADER & PRODUCT TRAINER
RA7 Syscomm Contact Center Solutions · 2010 — 2011Established performance expectations for team members while monitoring progress and providing constructive feedback. Developed skills through targeted coaching and implemented efficient work processes to enhance productivity. Mentored junior staff to encourage their career development and managed conflict resolution to maintain a collaborative environment. Evaluated member performance and established professional relationships to achieve timely resolutions.PART-TIME COLLEGE INSTRUCTOR
St. Catherine's College · 2008 — 2009Maintained detailed records of student attendance and academic performance while collaborating on curriculum development. Served on committees directed at improving academic programs and provided additional help through tutoring sessions. Administered exams and designed materials aligned with student learning objectives to enhance comprehension through varied teaching methods.TECHNICAL SUPPORT REPRESENTATIVE
1AND1 Internet Phils. · 2007 — 2008Delivered exceptional customer service by addressing technical concerns quickly and providing clear solutions. Resolved technical problems through effective troubleshooting, enhancing the user experience while maintaining high product knowledge. Documented interactions within the case management system for future reference and reduced call handling time through efficient diagnostic protocols.DATA ENCODER
P.A. Montecillo Accounting Office · 2003 — 2005Supported team members in best practices for accurate data encoding while extracting information for audit processes. Conducted quality checks on encoded data to reduce errors and maintained confidentiality of sensitive information. Optimized file storage systems and documented new system changes to enhance data accuracy.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceUniversity of the Visayas · 2000 — 2024
- SecondaryZamboanga City Polytechnic College · 1994 — 1998
- ElementaryBaliwasan Central Elementary School · 1988 — 1994
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