Olivia W.
Mid-Level Operations and Administrative Support Specialist
Open to offersNew to PlatformAbout
Olivia W. is an operations and administrative professional with broad international experience supporting businesses in the hospitality, compliance, sales, and remote business support industries. Most recently at Compliance PH Inc. (2022–2024), she managed HR documentation, coordinated recruitment and onboarding, conducted quality assurance, and served as Personal Assistant to the Owner while supporting a customer service team of up to 42 staff. At CRAZE Enterprise Project, she provided virtual assistance, managed data and staff records through Google Workspace and Connecteam, oversaw social media accounts, and supported inventory tracking with Loyverse POS. Her earlier roles include supervising operations at Loboc Lodge Restaurant & Bar and engaging Australian business owners for fundraising and advertising through Country Wide Austral. Olivia W. consistently demonstrates expertise in administrative support, team coordination, and data management, operating across multicultural and fast-paced environments.
Experience
Sales & Marketing / Customer Service
Country Wide Austral · 2024 — 2025Engaged with Australian business owners remotely through cold calling to secure donations for emergency lines, coordinating the placement of advertisements in a distributed booklet.Sales & Marketing Manager
Winston · 2024 — 2025Promoted and sold products directly to customers, achieving results that surpassed traditional in-store sales metrics. Managed customer relationships and conducted follow-ups. Assisted in sales reporting and basic performance analysis.Virtual Assistant / Marketing & Business Support
CRAZE Enterprise Project · 2024 — 2025Managed company communications, including emails and various administrative tasks. Updated systems in Connecteam such as task management, digital checklists, and staff records. Handled data management utilizing Google Drive, Sheets, and Docs. Supported recruitment activities and staff training processes. Assisted in inventory management through Loyverse POS. Oversaw social media accounts and conducted content scheduling and basic performance analysis. Designed promotional materials with Canva.Personal Assistant / Admin Assistant / Operation Manager / Human Resource
Compliance PH Inc. · 2022 — 2024Supported the operations of a customer service organization and assisted in managing a team of up to 42 staff. Contributed to recruitment, onboarding, and training efforts for employees. Maintained HR documentation and employee records. Conducted quality assurance checks and assisted in operational reporting. Performed duties as Personal Assistant to the Owner while managing other roles within the organization.Online English Teacher
Italki · 2022 — 2022Delivered one-on-one English lessons to Chinese students aged 7–12, concentrating on speaking, pronunciation, and basic grammar using engaging online activities.Operations Supervisor
Loboc Lodge Restaurant & Bar · 2018 — 2020Oversaw daily operations of the restaurant and bar to ensure seamless service and operational efficiency. Developed and managed staff schedules to coordinate shifts and adequate coverage. Addressed customer inquiries and resolved complaints in a professional manner. Supported team performance while maintaining established service standards.
Skills & Expertise
Education
- CollegeHoly Name University · 2020 — 2022
- HighschoolPMI Academy · 2017 — 2020
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