OLUWATAYO D.
Junior Virtual Assistant
Open to offersNew to PlatformPortfolios
About
Tayo O. is an organized and proactive Virtual Assistant with over three years of experience in providing client-facing and administrative support within the business services industry. She excels in calendar and email management, utilizing tools like Slack, Microsoft Teams, and Google Workspace to efficiently manage schedules and communications. During her tenure at Softlyft Technologies and as a freelance assistant, she handled over 20 customer interactions daily and provided administrative support that freed up significant time for her clients. Her adept skills in CRM management, including the use of Salesforce and HubSpot, enabled her to reduce response times by 40% and increase client satisfaction by 25%. In addition to her strong administrative skills, she is proficient in basic bookkeeping and design tools such as Canva and Postermywall. She holds a Master’s degree in English from the University of Lagos, further enhancing her communication proficiency in client interactions. Tayo is known for her ability to manage remote work situations efficiently, providing seamless support for small teams and solo entrepreneurs.
Experience
Customer Service Representative
Softlyft Technologies · 2025 — PresentHandled over 20 customer interactions daily through phone, email, and chat, ensuring accurate CRM records while serving as the main client contact for scheduling and bookings. Established standardized email templates and streamlined document processes to decrease response time by 40%. Gathered client feedback and made minor process enhancements to boost client satisfaction by 25%.Virtual Assistant
Self-employed · 2023 — 2024Provided administrative support to a freelance web designer and a small coaching business, managing their emails, calendars, and client follow-ups, effectively allowing them to concentrate on revenue-generating tasks. Scheduled over 15 client calls weekly, set up Zoom/Google Meet links, prepared meeting agendas, and distributed notes afterward, significantly reducing meeting preparation time. Oversaw basic invoicing and payment tracking for multiple clients using spreadsheets, which led to a 30% decrease in overdue payments by ensuring timely follow-ups on invoices. Implemented confirmation reminders to lower missed appointments by 30%.Administrative Intern
Community Learning Hub, Lagos · 2023 — 2023Assisted in coordinating digital skills workshops catering to over 50 attendees by managing registration and check-in lists, preparing materials beforehand, and ensuring seamless operations on event days. Fostered attendee engagement through personalized follow-up emails post-workshop, resulting in a 35% rise in repeat participation for future events. Organized digital files and conducted light data entry to enhance accessibility of information, halving the time volunteers spent locating documents.
Skills & Expertise
Education
- Master of Arts in EnglishUniversity of Lagos · 2022 — 2024
- Bachelor of Arts in EnglishEkiti State University · 2015 — 2019
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