Oluwatimilehin E.
Mid-Level Remote Customer Support Specialist
Open to offersNew to PlatformAbout
Oluwatimilehin I. is a seasoned Remote Customer Support Specialist and Virtual Assistant with over three years of remote experience serving US-based companies via phone, email, and live chat. Adept at managing over 80 customer interactions daily, he upholds a remarkable 95% customer satisfaction (CSAT) score. Utilizes powerful platforms like Zendesk, HubSpot, and Five9 to handle customer records efficiently. His expertise in executive and administrative support enhances his capabilities in calendar management, documentation, and cross-functional coordination. From a dedicated home office equipped for US business hours, Oluwatimilehin ensures reliable service with backup power and high-speed internet. His former roles with Insight Global and KOAA Solutions honed his proficiency in CRM management and customer retention while his tenure as an Executive Assistant at BOSAF Company Ltd fortified his administrative skills. He holds a Bachelor of Mass Communication from the University of Lagos, demonstrating his solid foundation in communication.
Why hire me
You should hire me because I bring 3+ years of proven remote support experience with measurable results I’ve maintained a 95% customer satisfaction score while handling 80+ interactions daily, and improved ticket resolution time by 20%. I’m fluent across major CRM and support platforms like Zendesk, HubSpot, and Five9, so I can hit the ground running with minimal ramp-up time. Beyond the metrics, my background in executive and administrative support means I bring strong organization, communication, and problem-solving skills that go beyond just handling tickets I understand how to manage relationships, prioritize under pressure, and represent a brand professionally. I’m reliable, coachable, and genuinely committed to delivering results, not just showing u
Experience
Remote Customer Support Specialist
Freelance / Contract · 2026 — 2026Handled over 80 customer interactions daily through phone, email, and live chat, consistently adhering to service-level expectations. Achieved a 95% CSAT score by providing timely, empathetic, and solution-focused support. Utilized Zendesk, HubSpot, Five9, and CRM platforms to maintain accurate records, document interactions, and track tickets effectively. Addressed inquiries related to accounts, billing, refunds, cancellations, orders, and delivery issues to enhance customer trust and retention. Mentored 5 remote Customer Support Representatives, improving onboarding processes and service consistency.Customer Support Representative
Insight Global · 2025 — 2025Provided high-quality support through phone and email while maintaining performance and quality standards. Handled customer inquiries, account updates, and service requests with a focus on professionalism and detail. Employed CRM platforms to document interactions and enhance first-contact resolution rates. Collaborated with internal teams to swiftly resolve escalated issues.Customer Service & Sales Support Associate
KOAA Solutions · 2025 — 2025Managed more than 120 weekly customer inquiries, delivering support in a timely and professional manner. Processed orders, refunds, cancellations, and account updates with 98% accuracy. Fostered customer retention through proactive and personalized communication.Executive & Administrative Assistant
BOSAF Company Ltd · 2023 — 2025Oversaw executive calendars, scheduling, email correspondence, and various administrative workflows. Developed reports, presentations, and customer communications utilizing Google Workspace and Microsoft Office Suite. Organized digital records and facilitated cross-functional communication.
Skills & Expertise
Education
- Bachelor of Mass CommunicationUniversity of Lagos · 2016 — 2024
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