Olwethu X.

Olwethu X. is a dedicated customer service professional based in Durban, KwaZulu-Natal, with over two years of extensive experience managing international UK client accounts in high-volume contact center environments. Excelling in multi-team roles, Olwethu handled Technical Support, Upselling, and Customer Retention tasks at CCI South Africa. He consistently managed 20 to 35 calls per day, ensuring both quality and first-call resolutions. Olwethu's strengths lie in technical troubleshooting, customer retention, and upselling, where he adeptly identifies opportunities for cross-selling while maintaining a customer-first approach. He is skilled in using CRM systems for accurate call logging and is proficient in objection handling to turn customer dissatisfaction into loyalty. Currently progressing in Mechanical Engineering (N6) at Thekwini TVET College, Olwethu brings analytical thinking and structured problem-solving into each client interaction, enhancing his professional communication with international clients.